Transportation Specialist

Cencora • USA > IL > Remote, IN

6d • $62,400 - $97,900

About The Position

Under the general direction of the Corporate Transportation Manager, the Transportation Specialist analyzes transportation processes and customer delivery across parcel, LTL, and FTL services, including carrier deliveries with local, regional, and national impact. The role evaluates carrier performance against company objectives and recommends strategies to reduce costs and improve service and operational effectiveness. It supports transportation directors and managers in carrying out corporate transportation initiatives.

The specialist works with carriers, distribution centers, corporate departments, sales, and other internal and external partners to resolve delivery, claims, payment, and related issues. The role monitors daily outbound shipments, develops carrier procedures and performance reporting, audits invoices, analyzes rates and freight characteristics, and supports carrier selection, onboarding, contracts, RFPs, and conversions. It also develops and maintains transportation databases, dashboards, KPI metrics, and process documentation; maintains data integrity and system interfaces; and trains others on processes supporting the transportation and distribution networks.

The position requires a bachelor's degree in a relevant field or an equivalent combination of education and experience, at least two years of relevant experience, and strong analytical, communication, organizational, mathematical, interpersonal, negotiation, computer, and database skills. Preferred qualifications include relevant certification and exposure to courier or pool distribution environments.

Requirements

• Bachelor's degree in logistics, supply chain management, transportation, operations management, business administration, or a related field, or an equivalent combination of experience and education.
• At least 2 years of experience in logistics, transportation, warehouse operations, air freight operations, supply chain operations, or a related field.
• Ability to communicate effectively orally and in writing.
• Knowledge of company policies, programs, services, and products.
• Strong interpersonal, negotiation, analytical, mathematical, and organizational skills, with attention to detail.
• Ability to implement processes that support satisfactory audit practices.
• Strong computer skills, including Microsoft Word, Excel, Access, PowerPoint, and Outlook.
• Knowledge of automated freight payment and audit processes.
• Analytical, conceptual, and problem-solving skills to evaluate business problems and identify appropriate solutions.
• Proficiency with project management tools such as Microsoft Project, Excel, and Word.
• Proficiency with Microsoft Access, including database creation, importing tables, queries, macros, forms, and reporting.

Nice To Haves

• Certification in logistics, supply chain, workplace safety, or program management, or equivalent.
• Exposure to the courier industry and/or pool distribution environments.
• Small-package, LTL, and TL experience.

Responsibilities

• Analyze transportation processes and customer delivery across parcel, LTL, FTL, and carrier services; recommend improvements that reduce costs and improve performance.
• Coordinate with carrier partners, distribution centers, corporate departments, sales, and other stakeholders to resolve claims, payment, delivery, and related issues.
• Lead holiday-closure efforts, including customer notifications, routing, and timelines.
• Monitor shipment status for daily outbound shipments and respond to delivery questions and issues.
• Develop standard operating procedures to ensure carriers follow proper delivery policies and procedures.
• Develop and maintain dashboards and analyze daily, weekly, and monthly transportation KPIs.
• Audit carrier invoices against contract terms, approve invoices for payment, and ensure pricing and incentives are applied correctly.
• Work with carriers and transportation managers to improve and report carrier performance using scorecards.
• Acquire and compile data from company enterprise, warehouse, transportation, and carrier systems; maintain data integrity and system interfaces.
• Analyze freight and lane characteristics, rates, service, and shipment volumes to select optimal carriers and shipment modes and identify consolidation opportunities.
• Prepare data for carrier quarterly business reviews and provide scheduled regional and distribution-center KPI metrics by carrier.
• Train others on solutions and processes supporting the enterprise transportation network and distribution operations.
• Evaluate business processes and develop data-supported improvements to cost, effectiveness, and service quality.
• Onboard new carriers and technology partners.
• Examine delivery accuracy and recommend shifting lane volume between distribution centers to improve service levels.
• Develop transportation databases and maintain carrier contract, depot address, and depot inspection records.
• Prepare data and requirements for transportation RFPs and carrier conversions; create and manage playbooks and project plans and coordinate related activities.
• Monitor transportation vendor compliance with global contracts.
• Develop solutions to distribution challenges involving deliveries to internal and external customers.
• Perform weekly small-package and LTL rate and service analyses and provide analysis for divisional quarterly business reviews.
• Interact with carriers and transportation managers to improve service reporting.
• Update the internal transportation website and manage the parcel cost-savings tracker.
• Organize and maintain account setups for consistent, identifiable spend by account.
• Prepare system uploads for CSP rating, SAP routing, SAP ship conditions, customer rating groups, and customer delivery time zones as directed.
• Coordinate new customer-group additions with transportation managers, sales, operations integration, and other stakeholders.
• Analyze market pricing by geographic region to identify opportunities for RFPs that can reduce spend and improve service.
• Maintain transportation databases, interfaces, and carrier-system data; manage relevant carrier and technology partner onboarding.

Benefits

• Medical, dental, and vision care.
• Benefits supporting physical, emotional, financial, and social wellness.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family-building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs, professional development resources, mentorship programs, employee resource groups, and volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level