Transportation Specialist, Auction Services

ACV•Buffalo, NY

About The Position

The Transportation Specialist - Auction Services supports the Transportation department by coordinating commercial, residential, and abandoned vehicle movements; lot sweeps and marshalling; physical auction activities; and break-through initiative operations. The role uses established Transportation department processes to coordinate lot sweeps, resolve logistical issues, and support effective operations of the ACV Transportation product. The specialist partners with carriers, customers, and internal departments and Teammates on seller services-related assignments, performing duties with limited supervision.

Requirements

Ability to read, write, speak, and understand English.
High school diploma or GED.
Minimum 1–2 years of experience in customer service or the transportation industry.
Intermediate problem-solving ability.
Teamworking skills, including working with internal and external partners.
Demonstrated customer service ability.
Communication and organizational skills.
Sense of urgency and self-motivation.
Familiarity with business technology, including Microsoft Office or G Suite, and Salesforce.

Responsibilities

Support efforts to simplify and enhance the customer experience.
Triage seller and lot sweep-related inquiries and manage transactions and communications to provide timely resolutions.
Refer inquiries or tasks to appropriate Teammates.
Ensure timely removal of vehicles from designated partner locations.
Work with transporters, storage partners, and residential customers to resolve issues.
Partner with Major Accounts and Product & Technology teams to identify and implement upgraded processes.
Assist management in identifying and implementing continuous improvements and customer satisfaction opportunities.
Locate, review, and vet transportation services and storage yards; manage relationships and retain quality services.
Use Salesforce to track and document transportation services and the storage yard network.
Adjust pricing and assign carriers to support cost-effective and timely vehicle movement.
Partner with internal departments, sellers, buyers, and carriers to determine transport job statuses.
Negotiate cost-effective contract rates with high-volume carrier partners.
Update and review aged inventory status and report findings to the Abandoned Vehicles team.
Partner with the Payments team to reconcile partner invoices.
Perform additional duties as assigned.