Transportation Specialist, Auction Services

ACV • Buffalo, NY

5d

About The Position

The Transportation Specialist - Auction Services supports ACV’s Transportation department by facilitating commercial, residential, and abandoned vehicle operations, lot sweeps and marshalling, physical auction activities, and breakthrough initiatives. The role uses established Transportation processes and procedures to coordinate lot sweeps, resolve logistics issues, and support effective operations of the ACV Transportation product. The Specialist works with carriers, customers, storage partners, sellers, buyers, and internal teams to handle seller services-related assignments, performing duties with limited supervision.

ACV is a technology company that operates a digital marketplace for dealers to buy and sell used vehicles. The company describes its culture as people-first, collaborative, and focused on growth, autonomy, innovation, and customer success.

Requirements

• Ability to read, write, speak, and understand English.
• High school diploma or GED.
• Minimum 1–2 years of experience in customer service or the transportation industry.
• Intermediate problem-solving ability.
• Teamworking skills, including working with internal and external partners.
• Proven customer service ability.
• Communication and organizational skills.
• Sense of urgency and self-motivation.
• Familiarity with business technology, including Microsoft Office or G Suite, and Salesforce.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Triage seller and lot sweep-related inquiries, manage transactions and communications, provide timely resolutions, and refer inquiries or tasks to the appropriate teammates.
• Ensure timely vehicle removal from designated partner locations by coordinating with transporters, storage partners, and residential customers.
• Work with Major Accounts and Product & Technology teams to identify and implement process improvements; assist management with continuous improvement and customer satisfaction opportunities.
• Locate, review, and vet transportation services and storage yards, and manage relationships with quality providers.
• Use Salesforce to track and document transportation services and the storage yard network.
• Adjust pricing and assign carriers to support cost-effective and timely vehicle movement.
• Coordinate with internal departments, sellers, buyers, and carriers to determine transportation job statuses.
• Negotiate cost-effective contract rates with high-volume carrier partners.
• Review and update aged inventory status and report findings to the Abandoned Vehicles team.
• Partner with the Payments team to reconcile partner invoices.
• Perform additional duties as assigned.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored paid short-term disability, long-term disability, and life insurance.
• Optional dental, vision, supplemental life/AD&D, legal/ID protection, accident, and critical illness insurance.
• Paid sick leave, company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other paid leave as required by applicable law or regulation.
• Employee Stock Purchase Program and additional opportunities to earn company stock.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED