Supervisor, Transportation Shift

Capital Metropolitan Transportation Authority•Austin, TX

3d•Onsite

About The Position

The Transportation Shift Supervisor reports directly to the Supervisor, Rail Transportation and provides first-line floor supervision for Engineers and Conductors on an assigned shift, while also carrying crew-calling responsibility. The role ensures crews are safely, accurately, and consistently supervised and staffed in accordance with CapMetro operating rules, safety procedures, and applicable FRA requirements, including hours-of-service regulations (49 CFR Part 228). During peak crew-change windows, crew-calling duties are the primary focus. Outside those windows, floor supervision is the default duty. The position requires proficiency in both functions through cross-training so crew calling continues when another Transportation Shift Supervisor is unavailable. Established safeguards, including a second review by the Supervisor, Transportation for crew assignment decisions made immediately after a disciplinary action, are used to protect fairness and hours-of-service compliance. The position supervises daily shift operations, conducts ride checks and testing, coaches employees, responds to incidents, documents performance and compliance issues, and administers discipline consistent with CapMetro policy. It builds and manages the crew board, assigns crews within hours-of-service limits, manages the extra board, coordinates with the OCC, and maintains records for compliance and audit readiness. It also supports incident follow-up and CapMetro’s Safety Management Systems process. Work is performed in a rail yard, field, and dispatch/crew-office environment, with exposure to inclement weather, moving equipment, and other rail-yard hazards. The role requires sustained attention and time-critical decision-making, travel throughout field and rail-yard locations, and work at a CapMetro facility or field location at least four days per week. The position requires varying and rotating shifts, including days, nights, weekends, holidays, and peak crew-change windows. Regular and predictable attendance at the assigned work location is essential. Visa sponsorship is unavailable, and applicants must already be authorized to work in the United States. This is a security-sensitive position subject to annual background checks and an FTA safety-sensitive position requiring participation in the employer’s prohibited-substance testing program.

Requirements

High school diploma or GED required.
Eight years of progressively responsible experience in railroad or rail transit T&E crew operations.
Knowledge of railroad or rail transit T&E crew operations, operating rules, and hours-of-service regulations (49 CFR Part 228).
Knowledge of crew-calling and crew-board management practices, including marking crews up and down and managing the extra board.
Ability to promote and sustain a positive safety culture and recognize and respond to safety risks, rule deviations, and fatigue-related concerns.
Supervisory capability, including assigning work, monitoring performance, coaching employees, addressing attendance or conduct concerns, and administering discipline.
Ability to manage competing priorities between floor supervision and crew-calling duties, particularly during peak crew-change windows.
Strong interpersonal and leadership skills, and ability to communicate effectively and professionally across a politically, economically, and culturally diverse workforce.
Ability to recognize potential conflicts of interest between discipline and crew-assignment responsibilities and follow established safeguards.
Proficiency in standard business, scheduling, and crew-calling software applications.
Ability to stand, walk, and travel throughout rail-yard and field locations for a significant portion of the workday.
Ability to safely operate a motor vehicle and use telephone or radio/headset equipment.
Ability to lift and move material weighing up to 20 pounds, work at a computer terminal for several hours a day, and function in an environment with constant interruptions.
Ability to work varying and rotating shifts, including days, nights, weekends, holidays, and peak crew-change windows, and maintain regular and predictable attendance at the assigned work location.
Must be currently authorized to work in the United States; visa sponsorship is unavailable.
Must participate in the employer’s prohibited-substance testing program as a condition of employment.

Nice To Haves

Associate degree or bachelor’s degree in Transportation, Business Administration, or a related field; an equivalent combination of directly related education and experience may be considered.
One year of lead, supervisory, or crew-calling/scheduling experience.
Previous experience as a Conductor or Engineer, or direct crew-calling/crew-dispatch experience.

Responsibilities

Supervise daily activities of Engineers and Conductors on the assigned shift, monitor performance, coordinate shift coverage, review attendance, and ensure crew positions are staffed for safe and compliant rail operations.
Conduct ride checks, efficiency testing, and operational testing in accordance with CapMetro and FRA requirements; document results and coach crews on findings.
Provide first-line coaching, guidance, and feedback to Engineers and Conductors.
Serve as the on-duty supervisory escalation point for service disruptions, incidents, and urgent operational decisions within established authority; escalate issues beyond shift-level authority to the Supervisor, Rail Transportation.
Encourage hazard identification, near-miss reporting, and timely escalation of safety concerns.
Document coaching, attendance, performance concerns, rule-compliance issues, and corrective actions; administer discipline consistent with CapMetro policy.
Build and manage the crew board for the assigned shift, calling Engineers and Conductors for assignments within applicable hours-of-service windows (49 CFR Part 228).
Mark crews up and down, manage the extra board, and fill vacancies to maintain continuous, compliant crew coverage.
Track and document hours-of-service compliance for crew-calling decisions and flag near-miss rest-period issues to the Supervisor, Rail Transportation.
Coordinate crew-calling activity with the OCC to align crew availability with train movement and service needs.
Maintain proficiency in crew-calling duties through cross-training to ensure coverage when another Transportation Shift Supervisor is unavailable.
Ensure crew supervision and crew-calling activities comply with applicable FRA requirements, including hours of service, crew qualification, and documentation, as well as FTA, TxDOT, and agency policies.
Review shift logs, crew-calling records, incident records, and other required documentation for completeness, accuracy, timeliness, and audit readiness.
Support incident response and after-action follow-up by collecting shift information, identifying rule-compliance issues, and tracking corrective actions.
Coordinate regularly with the Supervisor, Rail Transportation regarding shift staffing, crew performance, hours-of-service compliance, and operational readiness.
Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follow safety and security policies, consider safety in their actions, and report safety and security concerns.
Perform other duties as required and/or assigned.
Plan, schedule, delegate, and oversee department personnel work assignments; authorize, coordinate, and schedule work with vendors and consultants; conduct personnel actions, including hiring and interviewing; and oversee hiring, training, work assignments, and performance evaluations.