Transportation Services Representative 1 (Multiple Positions)
About The Position
Bring your customer service skills to the downtown Portland DMV as a transportation services representative. In this role, you will assist the public with obtaining a driver license, registering vehicles and issuing permits and license plates. In addition, you will administer knowledge, skill and vision tests to potential drivers, ensure correct fees are collected, provide information about regulations and policies and administer behind-the-wheel drive tests. We provide the training you need to make decisions using vehicle laws, agency policies and regulations. We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.
Requirements
- Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures.
- Experience or training using computers to retrieve and input data.
- Three months experience collecting money and making change.
- Completion of an associate’s degree will substitute for one year of the public contact experience.
- Valid US driver license and an acceptable driving record.
- Must be able to type at least 30 words per minute with a high level of accuracy.
- Ability to work in a fast-paced environment and deal with stressful situations.
- Demonstrated computer literacy skills and reading comprehension skills.
- Experience providing excellent customer service.
- Experience handling multiple assignments and frequent interruptions.
- Experience effectively interpreting and communicating complex rules and policies to customers or clients.
Nice To Haves
- Experience working in a fast-paced environment and dealing with stressful situations.
- Demonstrated computer literacy skills and reading comprehension skills.
- Experience providing excellent customer service.
- Experience handling multiple assignments and frequent interruptions.
- Experience effectively interpreting and communicating complex rules and policies to customers or clients.
Responsibilities
- Assist the public with obtaining a driver license, registering vehicles and issuing permits and license plates.
- Administer knowledge, skill and vision tests to potential drivers.
- Ensure correct fees are collected.
- Provide information about regulations and policies.
- Administer behind-the-wheel drive tests.
- Help the public register vehicles and apply for permits.
- Provide exceptional customer service while following privacy laws.
- Communicate clearly with customers from diverse backgrounds to accurately answer complex questions in a way that is easily understood.
- Produce photo licenses, instruction permits and identification cards.
- Administer, correct and explain driver license tests.
- Conduct and interpret results of driver vision tests.
- Perform physical examinations of vehicles and verify vehicle identification numbers.
- Prepare daily bank deposits and account for sensitive inventory.
- Occasionally perform relief work in other DMV offices within the region.
Benefits
- Work/life balance
- 11 paid holidays a year
- Flexible work schedules
- Paid leave
- Comprehensive and equitable base salary offer within the listed range
- Public Service Loan Forgiveness opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
