Transportation Services Manager (Parking Manager I/II) - Department of Transportation

City of San Jose•San Jose Metropolitan Area, CA

10d•Onsite

About The Position

The Department of Transportation (DOT) plans, develops, operates, and maintains transportation facilities, services, and related systems which contribute to the livability and economic health of the City. We comprise a team of more than 500 people ready to serve the needs of our residents to improve the efficiency and safety of San José streets. We are an energetic and innovative team that is improving transportation in one of the nation’s largest cities, while focusing on safety, sustainability, and active public life! For more information about DOT, visit www.sanjoseca.gov/transportation .

Requirements

Bachelor’s Degree from an accredited college or university in Public Administration, Business Administration, Engineering or closely related field
Six (6) years of increasingly responsible professional analytical staff experience, including at least two (2) years of professional experience working in a public parking or municipal traffic/transportation program.
Six (6) years of experience in the parking and/or transportation field, including two (2) years at the level of Parking Manager I.
Possession of a valid California Driver's License.
Must complete and file an “Assuming Office Form 700” with the City Clerk’s Office within the first 30 days of employment with the office.
Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
Ability to analyze data and trends to support planning, supply/demand analysis, rate adjustments, and operational decision-making.
Experience developing and managing contracts, agreements, and procurement documents such as RFPs and Council memoranda.
Experience in developing data-based reports and spreadsheets for complex data models.
Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
Approaching a problem or situation by using a logical, systematic, sequential approach.
Develops networks and builds alliances; engages in cross-functional activities.
Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.
Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.
Evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for the employees and the work unit.

Nice To Haves

Certification as an Administrator of Public Parking (CAPP) by the International Parking Institute or an Advanced Degree, in Public Administration, Business Administration, or Transportation (for Parking Manager II)
Knowledge of parking operations is a plus, including experience with parking garages, surface lots, on-street parking meter systems, curb space management, and broader transportation or traffic operations and planning.

Responsibilities

Overseeing the operations, administration, and strategic management of eight (8) parking garages and six (6) surface lots comprising of approximately 7,300 parking spaces, primarily located in Downtown San José.
Overseeing approximately 2,500 on-street parking meters citywide.
Playing a key role in the development and implementation of parking and curb management policies, operational procedures, and infrastructure and technology improvements.
Managing parking operations and technology systems.
Supporting mobility and access initiatives.
Coordinating maintenance and capital improvement efforts.
Advancing curb space management strategies to balance parking demand, transportation needs, and downtown economic activity.
Overseeing a team of eleven (11) which include two (2) direct reports -- a Parking and Ground Transportation Administrator and a Sr. Analyst.
Managing and leading a team that works directly with Downtown businesses and residences, community groups and associations, Council Offices, the Downtown Parking Board, the Convention Center and Cultural Facilities operator and City departments to deliver off-street and on-street parking services.
Performing professional, analytical and administrative work of considerable difficulty in developing, implementing and managing agreements and contracts that involve off-street and on-street parking operations.
Leading and managing the Off-Street Parking and On-Street Parking meters and curb management in the Department of Transportation.
Leading and managing off-street and on-street parking staff through the establishment of goals, creation of an innovative work environment, maximizing development opportunities and providing appropriate recognition.
Quantitative planning and analysis of Downtown San Jose parking supply and demand based on local market conditions and future developments.
Oversight and maintenance of parking facilities, parking guidance system, and on-street parking meters, and curb spaces.
Providing staff support and working effectively with advisory committees, boards, task forces, community groups, associations and staff in other departments and/or agencies.
Coordinating/assisting in preparation of new parking ordinances/resolutions, Requests for Proposals (RFPs), agreements, and City Council memorandums for Off-Street and On-Street Parking Services.
Managing marketing agreements and implementing strategies to attract customers and participation in various current or future parking programs.
Performing and analyzing results from semi-annual customer service survey for all parking facilities and tracking City Council approved Performance Measures and preparing Off-street and On-Street parking operating budgets.
Taking the lead for assessing the current operational technology infrastructure and developing a strategic roadmap to enhance existing systems while identifying and implementing new technology solutions.
Representing Division Manager at meetings with internal and external stakeholders and other duties as assigned.