Transportation Scheduler

Advanced Behavioral Health, Inc•Middletown, CT

3d•Onsite

About The Position

The Transportation Scheduler is responsible for providing support for the School of Origin Transportation Program. This role involves scheduling and dispatching drivers using the integrated Route Genie App, handling urgent and non-urgent calls while operating telephone and computer systems. The position requires exceptional customer service, attention to detail, and the ability to adapt to last-minute changes. The scheduler will work with providers to arrange emergency transportation for students and cultivate strong relationships with partners to minimize stress from schedule changes. This role represents ABH® professionally and adheres to its best practices, guidelines, policies, and procedures, promoting ABH® as a leader in behavioral healthcare.

Requirements

High school diploma or general education degree (GED) required.
2+ years of experience in customer service.
2+ years of experience in data entry.
2+ years of experience with tracking software systems.
Exceptional communication skills and a great customer service attitude at all times.
Strong data entry and computer skills including MS Office (excel, word, outlook) and dispatch software.
Knowledge of grammar and punctuation.
Ability to learn and master transportation scheduling software.
Ability to work in a fast-paced environment and meet critical deadlines each day with confidence and a positive attitude.
Accuracy and attention to detail.
Ability to work in high-pressure situations.
Exceptional time management and organizational skills.
Demonstrated ability to work with a minimum of supervision.
Strong attention to detail; ability to work on multiple tasks and meet deadlines.
Strong written and verbal communication skills required.

Responsibilities

Schedule and dispatch drivers to meet all required transports via the integrated Route Genie App.
Receive incoming urgent and non-urgent calls simultaneously operating the telephone and computer systems.
Adjust to last minute changes and work with providers to schedule emergency pick-up or drop off of new or established students.
Cultivate strong relationships with provider partners to reduce the stress that comes with last minute schedule changes.
Receive last minute schedule changes from DCF, Provider or Parent and make the necessary applicable routing changes in the Route Genie tracking software.
Work with the Transportation Manager to address service issues.
Maintain logs of calls received and transportation cancellations or no-shows, and enter data into spreadsheets and databases.
Process routing and dispatching activities and assign drivers to routes.
Contact drivers to alert them of time-sensitive schedule changes.
Answer questions and concerns regarding transportation issues.
Learn and master the scheduling software system (Route Genie).
Enter data for new student paperwork for transport.
Log reports on all activities occurring during the shift.
Process same-day and ongoing change requests as well as student build-outs.
Maintain student schedules while utilizing school calendars and student referrals.