Transportation Project Manager

Region 7 Area Agency on Aging•Bay City, MI

About The Position

The Transportation Program Manager is primarily responsible for providing transportation and escort services for Community Health program participants and coordinating their transportation needs. This includes scheduling rides, dispatching and communicating with participants and vendors, preparing driver schedules, planning routes, and coordinating the safe and efficient use of program vehicles. The position manages Community Health Worker Care Attendant/Driver staff and ensures participants are transported safely to and from healthcare appointments in accordance with applicable licensing regulations and local statutes. The role also oversees vehicle cleanliness, maintenance scheduling and records, transportation documentation, and reporting. It contributes to the development and improvement of transportation policies and procedures, and serves as a liaison among management, drivers, participants, and vendors. The position recruits, trains, supervises, and evaluates drivers, responds to customer questions, and resolves complaints. The job requires a valid driver’s license and a chauffeur’s license, or the ability to obtain one upon hire. The description prefers one year of driving experience. Pre-employment drug testing and physical-ability testing as needed are required. The position involves physical tasks, including lifting at least 75 pounds and operating or maintaining motorized and manual equipment.

Requirements

Valid driver’s license.
Chauffeur’s license, or ability to obtain one upon hire.
Excellent navigation skills and proficiency using navigation applications.
Time-management and organizational skills to track appointments and maintain schedules.
Exceptional communication and interpersonal skills for interacting with clients and team members.
Experience working in scheduling and/or dispatch for an organization or agency.
Self-starter who takes initiative and is detail-oriented, analytical, customer-focused, action-oriented, and skilled in priority setting and problem solving.
Positive attitude and ability to work as part of a team.
Ability to handle stressful situations and remain flexible when circumstances change.
Efficient user of Microsoft Office.
Negotiation skills, effective verbal and written communication, and organizational planning skills.
Ability to lift at least 75 pounds and perform tasks involving reaching, pulling, pushing, climbing, and twisting.
Ability to operate and perform general maintenance of motorized and manual equipment.
Ability to complete pre-employment drug testing and physical-ability testing as needed.

Nice To Haves

One year of driving experience is preferred.

Responsibilities

Coordinate transportation for program participants traveling to and from scheduled healthcare appointments.
Schedule transportation services, allocate drivers, and plan routes as needed.
Plan and coordinate efficient use of program vehicles.
Ensure drivers transport participants safely between their homes and healthcare appointments in compliance with applicable licensing regulations and local statutes.
Ensure drivers provide physical assistance when participants board and disembark from vehicles, when needed.
Ensure emergency medical information is available for transported participants.
Ensure drivers maintain vehicle first-aid kits and replace used or outdated supplies.
Ensure drivers know and follow safety protocols, including passenger seat-belt use and securing wheelchairs.
Maintain the vehicle fleet in neat and clean condition.
Keep vehicle maintenance records current and coordinate routine and episodic maintenance.
Immediately report vehicle operating problems, malfunctions, or unusual incidents to the supervisor.
Maintain accurate transportation records and compile information for reporting requirements and data analysis.
Process transportation documentation and monitor drivers.
Assist in developing, implementing, and improving transportation policies and procedures.
Recruit, train, and supervise drivers.
Serve as a liaison among management, drivers, and participants.
Evaluate driver performance, respond to customer queries, and resolve complaints in a timely manner.