Transportation Order Fulfillment Expeditor

East Penn Manufacturing - Deka Batteries•Lyons, PA

11d

About The Position

East Penn is seeking a Transportation Order Fulfillment Expeditor for a highly visible, corporate-based role connecting customer demand, production operations, and transportation execution. The position helps move customer orders through the supply chain, from fulfillment planning to transportation execution, while identifying potential issues before they affect customers. It works closely with Sales, Customer Service, Production, Scheduling, Inventory, and Logistics teams to support efficient order fulfillment and continuous improvement. The role calls for strong communication, attention to detail, and problem-solving in a fast-paced environment. An associate's or bachelor's degree in Business, Supply Chain, Logistics, Operations, or a related field is preferred; equivalent work experience will be considered.

Requirements

Excellent verbal and written communication skills.
Strong analytical and critical-thinking abilities.
Outstanding organizational and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy.
Strong problem-solving skills, including the ability to identify issues and escalate appropriately.
Results-oriented mindset and strong sense of urgency.
Ability to collaborate across departments and all levels of the organization.
Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
Ability to adapt quickly to changing priorities and business needs.
Willingness to work flexible hours when needed.
An associate's or bachelor's degree in Business, Supply Chain, Logistics, Operations, or a related field is preferred; equivalent work experience will be considered.

Nice To Haves

Experience in transportation, logistics, supply chain, manufacturing, shipping, or customer fulfillment operations.
Knowledge of transportation procedures and freight operations.
Experience using Supply Planning, APS, ERP, TMS, or related planning systems.
Experience using FGMS.
Understanding of interactions between scheduling, finishing, shipping, transportation, and inventory functions.
East Penn experience and knowledge of company procedures and operational practices.

Responsibilities

Monitor and coordinate customer orders throughout fulfillment to support smooth execution and on-time delivery.
Collaborate with Sales, Customer Support, customers, and vendors regarding inbound and outbound orders.
Review fulfillment plans and validate load-building activities before execution by transportation and operations teams.
Monitor battery finishing schedules and promote shipments based on product availability.
Communicate inventory, fulfillment, and shipment concerns to appropriate teams.
Escalate exception orders and fulfillment challenges to Customer Service, Sales, and other stakeholders as needed.
Monitor order fulfillment metrics and proactively address gaps, shortages, and potential service issues.
Verify accurate data flow between operational systems and fulfillment planning tools.
Use reporting tools to maximize load efficiency and transportation utilization.
Support and provide backup coverage for Order Fulfillment Services team members.
Participate in root cause analysis, corrective actions, and continuous improvement initiatives.
Coordinate late order updates and changes with transportation planning teams.
Partner with scheduling, production, inventory, and logistics teams to improve fulfillment performance and customer service levels.
Help ensure high service, accuracy, and operational efficiency throughout the order fulfillment process.