Transportation Order Fulfillment Expeditor

East Penn Manufacturing Company•Lyon Station, PA

About The Position

The Transportation Order Fulfillment Expeditor is a highly visible, corporate-based position that connects customer demand, production operations, and transportation execution. The role helps customer orders move efficiently through the supply chain, from fulfillment planning and order optimization through transportation execution. It works with Sales, Customer Service, Production, Scheduling, Inventory, and Logistics teams to identify and address issues before they affect customers and to improve the order fulfillment process.

Requirements

Excellent verbal and written communication skills.
Strong analytical and critical-thinking abilities.
Outstanding organizational and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy.
Strong problem-solving skills, including the ability to identify issues and escalate appropriately.
Results-oriented mindset and a strong sense of urgency.
Ability to collaborate across departments and all levels of the organization.
Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
Ability to adapt quickly to changing priorities and business needs.
Willingness to work flexible hours when needed.
An associate's or bachelor's degree in Business, Supply Chain, Logistics, Operations, or a related field is preferred; equivalent work experience will be considered.

Nice To Haves

Experience in transportation, logistics, supply chain, manufacturing, shipping, or customer fulfillment operations.
Knowledge of transportation procedures and freight operations.
Experience using Supply Planning, APS, ERP, TMS, or related planning systems.
Experience using FGMS.
Understanding of interactions between scheduling, finishing, shipping, transportation, and inventory functions.
East Penn experience and knowledge of company procedures and operational practices.

Responsibilities

Monitor and coordinate customer orders throughout fulfillment to support smooth execution and on-time delivery.
Collaborate with Sales, Customer Support, customers, and vendors regarding inbound and outbound orders.
Review fulfillment plans and validate load-building activities before execution by transportation and operations teams.
Monitor battery finishing schedules and promote shipments based on product availability.
Communicate inventory, fulfillment, and shipment concerns to appropriate teams.
Escalate exception orders and fulfillment challenges to Customer Service, Sales, and other stakeholders as needed.
Monitor order fulfillment metrics and proactively address gaps, shortages, and potential service issues.
Verify accurate data flow between operational systems and fulfillment planning tools.
Use reporting tools to maximize load efficiency and transportation utilization.
Support and provide backup coverage for Order Fulfillment Services team members.
Participate in root cause analysis, corrective actions, and continuous improvement initiatives.
Coordinate late order updates and changes with transportation planning teams.
Partner with scheduling, production, inventory, and logistics teams to improve fulfillment performance and customer service levels.
Help ensure service, accuracy, and operational efficiency throughout the order fulfillment process.