Order Fulfillment Lead

Cresco Labs•Uxbridge, MA

About The Position

The Lead Order Fulfillment Agent works with the Order Fulfillment team to ensure orders are properly accounted for in the statewide seed-to-sale tracking system and the company’s internal sales portal. Reporting to the Order Fulfillment Manager, this role ensures incoming and outgoing orders are tracked appropriately and discrepancies are followed up on. The position also supports accurate inventory documentation, compliance checks, employee training, and adherence to applicable cannabis regulations. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. The role involves work around plant material, which may include exposure to pollen or dust, and requires sitting, standing, kneeling, repetitive hand actions, and lifting up to 50 pounds to torso level.

Requirements

At least 1 year of hands-on experience in a factory, production, or manufacturing environment with measurable goals and working standards; 2–3 years is preferable.
Strong proficiency with Microsoft Excel and other Microsoft Office products.
Ability to communicate effectively in written and verbal formats.
Effective time-management skills and ability to multitask.
Ability to work in a fast-paced, changing, and challenging environment.
Must be at least 21 years of age.
Must comply with legal and company regulations for working in the industry.
Must be legally authorized to work permanently in the United States without current or future employment-based visa sponsorship.
Ability to sit, stand, kneel, and perform repetitive hand actions for extended periods.
Ability to lift up to 50 pounds to torso level.
Ability to work around plant material, including possible exposure to plant pollen or dust.

Nice To Haves

Demonstrated experience training, leading, and/or mentoring junior staff or new hires.
Prior experience with point-of-sale applications.
Knowledge of medical cannabis law, medicinal benefits, and professional cannabis exposure.

Responsibilities

Serve as a role model and resource for production staff on products and services, policies and procedures, industry news, and regulatory changes.
Create and update manifests for outgoing deliveries.
Review manifests for incoming products and follow up on concerns or questions.
Complete required company and state paperwork in an organized and timely manner.
Work with the Order Fulfillment Manager and other stakeholders to resolve data discrepancies or inaccuracies.
Coordinate with the management team to ensure accurate information and documentation are provided.
Ensure compliance with state and local cannabis laws and regulations.
Coordinate inventory-tracking procedures with the Order Fulfillment Manager.
Assist employees in properly documenting required information throughout procedures.
Assist with onboarding, training, and integration of new hires, coordinating with the Order Fulfillment Manager and relevant production personnel.
Accurately reflect cannabis and non-cannabis inventory in company and state inventory-tracking systems.
Perform compliance checks on finished goods, including label verification.
Maintain alertness and uphold safety standards for employees, products, and the facility.