Transportation Manager - Eastpointe

PACE Southeast Michigan•Eastpointe, MI

11d

About The Position

Under the supervision of the Director of Transportation, the Transportation Manager oversees the transportation depot(s) within their area of responsibility, including Transportation Coordinators, Transportation Lead Drivers, and Transportation Drivers. The role manages logistics for transporting senior participants to appointments and activities and delivering items on time. It calls for a strong commitment to internal and external customer service and relationship-building in support of best-in-class care for PACE Southeast Michigan program participants.

Requirements

High school diploma or GED.
Three years of work experience in a related field and/or supervision or management of five or more staff.
Basic computer competencies and the ability to develop competency with new software as needed.

Nice To Haves

Bachelor's degree in business management or a related field.

Responsibilities

Plan and manage transportation of program participants to and from the Day Health Center and to medical appointments.
Facilitate weekly staff huddles and focused monthly staff trainings; ensure staff attendance at meetings and in-services.
Promote effective communication from staff to leadership about participant tolerance while riding in vehicles and other concerns, and communicate leadership updates to staff.
Participate daily as a member of the Interdisciplinary Team (IDT) and collaborate to support quality care for program participants.
Participate in the monthly All Leadership Team meeting and provide department updates.
Direct transportation department orientation for new employees, ensuring they learn applicable policies and procedures and complete the Trainee Checklist within their first month.
Maintain departmental and system policies, procedures, and objectives, including quality assurance, safety, environmental, and infection control standards.
Manage human resources responsibilities for the area, including hiring, developing, training, and coaching transportation staff.
Ensure driver credentials are submitted to Human Resources on time as needed, including a valid unrestricted Michigan Commercial Driver's License (Class B, Passenger endorsement), CPR certification, and DOT Medical Card.
Ensure staff follow traffic laws and regulations and report violations; communicate relevant traffic violations and accidents or incidents to the Safety, Fleet, and Training Coordinator.
Assist staff with reporting and recording participant feedback using Improve PACE Forms (IPF).
Investigate, resolve, and follow up on transportation challenges reported by participants and staff within regulatory time frames.
Lead process improvement by creating or revising policies and processes to address transportation challenges.
Ensure transportation staff complete required vehicle pre-trip, post-trip, maintenance, and safety documentation logs, and maintain current logs according to record-retention schedules.
Ensure vehicles remain in safe, satisfactory working order according to maintenance schedules.
Participate in and assist staff with annual mandatory training and competency testing related to job duties.
Develop and monitor the Transportation Department budget in conjunction with the Director of Transportation.
Develop and maintain assigned transportation metrics.
Conduct semi-annual and annual performance reviews for transportation staff.
Review and approve payroll time sheets every two weeks.
Perform other related duties as necessary, assigned, or requested by the Director of Transportation.