Store Manager - Eastpointe, MI

Petco•Eastpointe, MI

3d•Onsite

About The Position

The General Manager leads a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results. The role owns the store’s people, performance, and processes, builds engaged teams, drives profitable growth, and ensures high standards of animal care, safety, and customer experience. The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, although occasional duties may take place outside the center for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement.

Requirements

At least 3 years of management experience; retail leadership is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Retail leadership experience.
High school diploma or GED.

Responsibilities

Champion the health, safety, and humane care of animals and ensure Petco standards and policies are consistently met.
Create a welcoming environment for pets and pet parents and lead with integrity and transparency.
Attract, hire, train, coach, and develop diverse talent across the Pet Care Center.
Build an inclusive, collaborative, and energized team; coach in the moment, celebrate wins, and support partner engagement and growth.
Develop a strong leadership bench and succession plan.
Lead performance management, coaching, and accountability for all partners.
Promote continuous learning, growth, and career development.
Drive sales growth, profitability, and operational excellence; meet or exceed business goals.
Analyze financial and operational results, reporting, audits, and Pet Care Center visits, then take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and results.
Execute merchandising, inventory, and operational processes to brand and safety standards.
Ensure safe opening and closing procedures and adherence to security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Represent Petco in the community through local events, adoption initiatives, and partnerships.
Regularly engage with customers on the sales floor, provide assistance, and perform cashiering and point-of-sale transactions.