Transportation Manager

HPC Foodservice•South Windsor, CT

57d•$85,000 - $95,000

About The Position

The Transportation Manager leads a team and coordinates daily routing, dispatch, scheduling, delivery, and other transportation activities. The role is responsible for meeting operational needs, monitoring workload and performance, improving routing efficiency and service levels, controlling costs, and resolving operational issues in collaboration with internal departments. The manager coaches and develops team members, sets expectations, provides training and performance feedback, supports hiring and staffing, and promotes accountability, safety, professionalism, and continuous improvement. The position also develops and maintains standard operating procedures, evaluates processes and performance data, establishes and monitors goals and key performance indicators, and provides reports and recommendations to leadership. The role supports budgeting, forecasting, expense monitoring, and financial performance goals. It partners with internal departments and communicates with leadership, employees, vendors, customers, and other stakeholders to ensure responsive service and effective issue resolution. Department activities must follow company policies, procedures, and applicable transportation-related requirements, while maintaining a safe, compliant, respectful, and professional work environment. The position operates in a professional office and operations-based environment and regularly interacts with transportation, logistics, warehouse, operations, customer service, and leadership teams. It requires comfort working in a fast-paced setting where priorities can shift quickly and timely decisions are essential. This is a full-time, exempt position. Compensation is based on experience, qualifications, and overall fit.

Requirements

Bachelor’s degree in Business Administration, Logistics, Supply Chain, Operations Management, or a related field preferred; equivalent experience may be considered.
Minimum of 3 years of supervisory or management experience in logistics, transportation, distribution, operations, or a related environment.
Strong leadership skills and experience managing both exempt and non-exempt employees.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical, problem-solving, and decision-making skills.
Ability to evaluate operational data, identify trends, and recommend practical solutions.
Strong verbal, written, and interpersonal communication skills.
Strong customer service mindset and ability to support internal and external service expectations.
Proficiency with Microsoft Office, including Outlook, Word, and Excel, and related business systems.
Ability to learn and adapt to transportation, routing, dispatch, reporting, and business software platforms.
Experience developing or improving operating procedures, performance standards, and department processes.
Ability to prepare reports, communicate findings, and present operational information to leadership.

Nice To Haves

Experience working with diverse teams, including union and non-union employees.
5 to 7 years of experience in transportation, logistics, distribution, supply chain, or operations management.
3 to 5 years of demonstrated leadership, project management, or process improvement experience.
Master’s degree in Business, Logistics, Supply Chain, Transportation, or a related field.
Experience with routing, dispatch, fleet coordination, transportation management systems, or logistics software.
Experience managing department budgets, performance metrics, staffing plans, and operational goals.
Strong background in employee coaching, performance management, and team development.

Responsibilities

Oversee daily logistics, routing, dispatch, scheduling, and transportation-related activities.
Plan and prioritize operational work and communicate to ensure daily needs are met.
Monitor transportation patterns, workload demands, staffing needs, and service expectations.
Identify opportunities to improve routing efficiency, reduce delays, improve service levels, and control costs.
Work with internal departments to resolve delivery, scheduling, staffing, service, and operational issues.
Ensure procedures are followed for transportation activity tracking, service documentation, and issue resolution.
Support route optimization, consolidation, and other logistics improvement initiatives.
Manage, coach, train, and develop transportation and logistics team members; provide direction, expectations, and regular performance feedback.
Support hiring, onboarding, staffing levels, corrective action, performance management, employee development plans, and performance reviews.
Promote accountability, safety, professionalism, teamwork, and continuous improvement; lead team meetings and communicate department goals and expectations.
Develop, implement, and maintain standard operating procedures for consistent logistics operations.
Evaluate processes and use operational data, performance metrics, and trend analysis to identify and recommend improvements.
Establish, measure, and maintain department goals, service standards, and key performance indicators.
Prepare reports, updates, recommendations, operational presentations, and information for leadership and business reviews.
Support department budgeting, forecasting, cost control, productivity, and financial performance goals.
Assist with planning and evaluating logistics strategies aligned with business objectives.
Partner with internal departments and communicate with leadership, employees, vendors, customers, and other stakeholders.
Gather information, identify root causes, resolve issues and conflicts professionally, and ensure operational follow-through.
Ensure department activities follow company policies, procedures, and applicable transportation-related requirements.
Maintain confidentiality and promote a safe, compliant, respectful, and professional work environment.