Transportation Manager

Waste Management, Inc. (WM)•Hyattsville, MD

3d•$80,877 - $90,392•Onsite

About The Position

The Transportation Manager oversees the onboarding, training, coaching, mentoring, and performance management of drivers and helpers. The role builds relationships with frontline employees, provides ongoing feedback and support, and addresses employee relations matters. Most of the workday is spent in the field observing operations, conducting ride-alongs, reinforcing safety standards, and supporting frontline teams. The position monitors operational performance; ensures compliance with company policies and regulatory requirements; manages attendance and staffing; investigates incidents; and implements continuous improvement initiatives to improve service, safety, and productivity. The schedule is Monday through Friday, with occasional Saturday work as business needs require. Start times vary from 3:00 AM to 8:00 AM depending on the supported line of business. The role combines office and plant/field work and routinely uses standard office equipment. The expected base pay range is $80,877–$90,392 for this office/on-site position. The position may require business air travel or access to federal property; successful candidates must have or be willing to obtain a REAL ID or TSA-approved alternative.

Requirements

Accredited associate's degree, or an accredited high school diploma and two years of relevant work experience.
At least 18 years of age.
Legally eligible to work in the country where the position is located.
Valid driver's license upon hire.

Nice To Haves

Successful completion of the WM Operations Manager Trainee program.

Responsibilities

Ensure new frontline employees have the tools, instruction, and feedback needed to perform their daily duties.
Meet with new frontline employees daily to maintain consistent communication and support during onboarding.
Provide timely and consistent touchpoints with frontline employees.
Review best practices regularly to enhance daily performance.
Support frontline employees in understanding and progressing toward their career goals.
Identify improvement opportunities and collaborate with frontline employees to support continued success.
Practice coaching conversations and seek feedback on them.
Lead by example and ensure safety practices are paramount.
Teach and develop employees’ understanding of the WM Way.
Conduct root-cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
Document and maintain records required by regulatory agencies, such as the Department of Transportation.
Review and audit route-operation documentation daily, including DVIRs, driver time and attendance, and open tickets, and follow up as appropriate.
Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Monitor operational performance and ensure compliance with company policies and regulatory requirements.
Manage attendance and staffing levels and implement continuous improvement initiatives to enhance service, safety, and productivity.