Transportation Manager

DO • Jamaica, NY

7d • Onsite

About The Position

DO & CO is seeking a hands-on Transportation Manager to lead and execute transportation and dispatch operations for its New York airline catering unit. The role is responsible for end-to-end transportation and dispatch across a high-volume flight schedule, with a focus on on-time performance, airline service-level agreements, safe and accurate aircraft catering operations, and reliable service delivery. This is an active operational leadership role requiring visible, real-time involvement on the floor and ramp.

The Transportation Manager leads dispatchers, CDL and non-CDL drivers, supervisors, and ramp staff; coordinates closely with kitchen production, ramp teams, and airline partners; and oversees fleet readiness, maintenance, labor planning, and cost control. The role drives operational performance and continuous improvement while ensuring compliance with airport security, transportation, workplace safety, and applicable New York and Port Authority requirements. The manager must provide leadership across shifts, including nights, weekends, and holidays, and be able to work long hours on foot in varying temperatures.

Requirements

• At least 5 years of leadership experience in transportation, logistics, airline catering, or aviation operations.
• Strong experience managing dispatch operations and frontline teams.
• Proven ability to lead in a high-pressure, time-sensitive environment.
• Deep understanding of transportation and dispatch logistics, ramp and airport operations, and fleet and safety compliance.
• Hands-on leadership, decision-making, and problem-solving skills.
• Experience with CDL compliance, DOT regulations, and safety programs.
• Strong communication and stakeholder-management skills.
• Proficient computer skills, particularly Microsoft Word, Excel, and Outlook.
• Successfully complete the mandatory airport security clearance process for the assigned location, including applicable TSA and U.S. Customs requirements and obtaining the required airport-issued identification badge.
• Ability to work long hours on foot and in environments with varying temperatures.
• Flexibility to work different shifts, including nights, weekends, and holidays, based on business needs.

Nice To Haves

• Bachelor’s degree in Logistics, Transportation, Aviation Management, Business Management, or a related field.
• Experience in airport and/or union environments.

Responsibilities

• Lead end-to-end transportation and dispatch operations across a high-volume flight schedule.
• Drive on-time performance while meeting airline service-level agreements.
• Oversee dispatch planning, routing, and load coordination to ensure accurate and timely flight coverage.
• Coordinate among dispatch, kitchen production, ramp teams, and airline partners.
• Provide hands-on, real-time leadership on the floor and ramp.
• Manage aircraft catering operations, including uplifts, offloads, equipment swaps, and last-minute changes.
• Troubleshoot and resolve delays, service failures, equipment issues, and staffing gaps in real time.
• Ensure safe and accurate loading and unloading of catering trucks and aircraft.
• Monitor and improve on-time performance, dispatch accuracy, and service reliability.
• Identify trends, investigate issues, and implement sustainable corrective actions.
• Drive continuous improvement initiatives to enhance efficiency, service quality, and execution.
• Maintain high standards of product integrity, handling, and delivery accuracy.
• Lead and develop dispatchers, CDL and non-CDL drivers, supervisors, and ramp staff.
• Build a high-performance, accountable culture focused on safety, urgency, and service excellence.
• Provide visible leadership across shifts, including nights, weekends, and holidays.
• Drive training in CDL compliance, ramp safety, dispatch accuracy, and operational SOPs.
• Ensure compliance with TSA/SIDA, DOT, OSHA, New York CDL regulations, FMCSA Clearinghouse, and Port Authority requirements.
• Oversee fleet operations, maintenance, labor planning, and cost control to support operational readiness and efficiency.
• Partner with airline stakeholders, including Delta and FSM, to align on service expectations and operational performance.

Benefits

• Daily complimentary breakfast, lunch, and dinner.
• 401(k) eligibility for full-time employees.
• Medical, dental, and vision benefits for full-time employees.
• Career development opportunities nationally and internationally.
• Opportunity to collaborate with and represent a leading force in the luxury global gourmet entertainment industry at world-class events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed