Transportation Manager

WM•Hyattsville, MD

5d•Onsite

About The Position

The Transportation Manager is accountable for onboarding, training, coaching, mentoring, and managing the performance of drivers and helpers. The role builds strong relationships with frontline employees, provides ongoing feedback and support, and addresses employee relations matters. Most of the workday is spent in the field observing operations, conducting ride-alongs, reinforcing safety standards, and supporting frontline teams. The manager monitors operational performance, ensures compliance with company policies and regulatory requirements, manages attendance and staffing levels, investigates incidents, and implements continuous improvement initiatives to improve service, safety, and productivity. The schedule is Monday through Friday, with occasional Saturday work as business needs require. Start times may vary from 3:00 AM to 8:00 AM depending on the line of business supported. The role operates in a combination of office and plant/field environments and routinely uses standard office equipment. The expected base pay range for this office/on-site position is $80,877–$90,392. The specific offer may depend on relevant experience, education, training, certifications, qualifications, and work location.

Requirements

Associate's degree (accredited), or a high school diploma (accredited) and two years of relevant work experience.
At least 18 years of age.
Legally eligible to work in the country where the position is located.
Valid driver's license upon hire.

Nice To Haves

Successful completion of the WM Operations Manager Trainee program.

Responsibilities

Ensure new frontline employees have the tools, instruction, and feedback needed to perform their daily duties successfully.
Meet with new frontline employees daily to support consistent communication and onboarding.
Provide timely and consistent touchpoints with frontline employees and regularly review best practices to enhance performance.
Understand and support frontline employees' career goals and progress.
Identify improvement opportunities and collaborate with frontline employees to support continued success.
Practice coaching conversations, seek feedback on them, and lead by example in prioritizing safety and teaching the WM Way.
Conduct root cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
Document and maintain records required by regulatory agencies, including the Department of Transportation.
Review and audit route-operations documentation daily, including DVIRs, driver time and attendance, and open tickets, and follow up as appropriate.
Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Monitor operational performance and ensure compliance with company policies and regulatory requirements.
Manage attendance and staffing levels and implement continuous improvement initiatives to enhance service, safety, and productivity.
Spend most of the workday in the field observing operations, conducting ride-alongs, reinforcing safety standards, and supporting frontline teams.