Transportation Manager

Daniels Health • Stow, OH

5d

About The Position

The Transportation Manager provides tactical and operational leadership for the transport function within a medical waste facility. The role is accountable for safe, efficient transport operations and excellent customer service, including safety and regulatory compliance, fleet maintenance, driver performance, and delivery-in-full/on-time (DIFOT) performance. The manager develops and executes transport strategies aligned with organizational objectives, implements standardized operating processes, leads continuous improvement, and collaborates with internal stakeholders to support growth.

The role oversees daily transport operations across the business unit, including route planning, fleet utilization, performance metrics, budgets, resources, vendor relationships, and compliance with transportation regulations and organizational programs. It leads and develops transport supervisors, dispatchers, and drivers through recruitment, onboarding, training, performance management, and retention initiatives. The manager also partners with Customer Service and national functional teams to meet service agreements, improve customer satisfaction and retention, and deploy business improvements and growth opportunities.

Success is measured through transport efficiency, fleet utilization, customer satisfaction and service metrics (DIFOT and NPS), safety and compliance, financial cost per unit, and team engagement and retention. The position is described as a permanent, full-time role working Monday through Friday.

Requirements

• Five to ten years of senior transport experience at management level.
• Experience with transport capital budgeting.
• Strong understanding of transport safety regulations.
• Proven leadership and team-development capabilities.

Nice To Haves

• Bachelor’s degree in Logistics and Supply Chain Management, Mathematics, Operations Management, or a related field.
• Experience in medical waste or a related regulated industry.
• CDL license and driving experience.

Responsibilities

• Develop and execute a business-unit transport strategy aligned with organizational objectives.
• Implement nationally derived standardized transport processes and transport policies, procedures, and best practices.
• Lead transport excellence, safety culture, and continuous improvement initiatives.
• Oversee daily transport operations across the business unit, including planning and managing transport resources.
• Optimize route planning and fleet utilization.
• Manage fleet maintenance and implement fleet management and maintenance initiatives.
• Monitor, analyze, and improve transport, safety, compliance, efficiency, and customer service metrics, including DIFOT and NPS.
• Ensure compliance with transportation regulations and organizational safety and compliance programs.
• Lead, develop, and retain a high-performing transport team, including supervisors, dispatchers, and drivers.
• Coordinate staff onboarding, training, and development; mentor team members and manage driver performance.
• Lead performance evaluations and team development initiatives.
• Collaborate with Customer Service to meet service-level agreements and improve customer satisfaction and retention.
• Work with the National Director of Transport to identify fleet management and routing improvements.
• Coordinate with internal stakeholders and national functional teams, including Transport, Sales, Field Service, and P&C, to share business learnings and advance improvement and growth opportunities.
• Develop business-unit plans and deploy new business opportunities in line with forecasted cost expectations.
• Implement cost-reduction and efficiency improvements, control budgets and resources, and manage costs in line with expectations.
• Manage vendor relationships and contracts.
• Report transport operations performance to leadership.

Benefits

• 401(k) employer match of 50% on up to a 6% contribution, up to a 3% employer contribution; matching starts on Day 1, with a five-year vesting schedule.
• Medical, dental, and vision coverage effective Day 1.
• Paid short-term disability.
• Company-sponsored life insurance.
• Permanent, full-time role with a Monday–Friday schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager