Transportation Manager
About The Position
DO & CO is seeking a hands-on Transportation Manager to lead and execute transportation and dispatch operations across its New York airline catering unit. The role oversees high-volume flight coverage, dispatch planning, routing, loading coordination, fleet readiness, and service performance while meeting strict airline service level agreements. It requires visible, real-time leadership on the floor and ramp, coordinating with dispatch, kitchen production, ramp teams, and airline partners. The manager leads and develops dispatchers, CDL and non-CDL drivers, supervisors, and ramp staff, fostering a culture centered on safety, urgency, accountability, and service excellence. The role also ensures compliance with applicable airport, transportation, workplace safety, and driver requirements; manages operational issues and continuous improvement; and supports service across shifts, including nights, weekends, and holidays.
Requirements
- At least 5 years of leadership experience in transportation, logistics, airline catering, or aviation operations.
- Strong experience managing dispatch operations and frontline teams.
- Proven ability to lead in a high-pressure, time-sensitive environment.
- Deep understanding of transportation and dispatch logistics, ramp and airport operations, and fleet and safety compliance.
- Hands-on leadership, strong decision-making, and problem-solving skills.
- Experience with CDL compliance, DOT regulations, and safety programs.
- Strong communication and stakeholder management skills.
- Proficient computer skills, particularly Microsoft Word, Excel, and Outlook.
- Ability to complete the mandatory airport security clearance process, meet TSA and U.S. Customs requirements, and obtain the appropriate airport-issued identification badge.
- Ability to work long hours on foot and in environments with varying temperatures.
- Flexibility to work different shifts, including nights, weekends, and holidays, based on business needs.
Nice To Haves
- Bachelor’s degree in Logistics, Transportation, Aviation Management, Business Management, or a related field.
- Experience in airport and/or union environments.
Responsibilities
- Lead end-to-end transportation and dispatch operations across a high-volume flight schedule.
- Drive on-time performance while meeting airline service level agreements.
- Oversee dispatch planning, routing, and load coordination to ensure accurate and timely flight coverage.
- Coordinate dispatch, kitchen production, ramp teams, and airline partners.
- Provide hands-on, real-time leadership on the floor and ramp.
- Manage aircraft catering operations, including uplifts, offloads, equipment swaps, and last-minute changes.
- Troubleshoot and resolve delays, service failures, equipment issues, and staffing gaps in real time.
- Ensure safe and accurate loading and unloading of catering trucks and aircraft.
- Monitor and improve on-time performance, dispatch accuracy, and service reliability.
- Identify trends, investigate issues, and implement sustainable corrective actions.
- Drive continuous improvement to enhance efficiency, service quality, and execution.
- Maintain high standards of product integrity, handling, and delivery accuracy.
- Lead and develop dispatchers, CDL and non-CDL drivers, supervisors, and ramp staff.
- Build a high-performance, accountable culture focused on safety, urgency, and service excellence.
- Provide visible leadership across all shifts, including nights, weekends, and holidays.
- Drive training in CDL compliance, ramp safety, dispatch accuracy, and operational SOPs.
- Ensure compliance with TSA/SIDA, DOT, OSHA, New York CDL regulations, FMCSA Clearinghouse, and Port Authority requirements.
- Oversee fleet operations, maintenance, labor planning, and cost control to support operational readiness and efficiency.
- Partner with airline stakeholders, including Delta and FSM, to align on service expectations and operational performance.
Benefits
- Daily complimentary breakfast, lunch, and dinner.
- 401(k) eligibility for full-time employees.
- Medical benefits for full-time employees, including medical, dental, and vision.
- Career development opportunities nationally and internationally.
- Opportunity to attend world-class events and represent a leading force in the luxury global gourmet entertainment industry.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
