Transportation Manager

Julius Silvert•Philadelphia, PA

About The Position

The Transportation Manager is responsible for all delivery operations at Julius Silvert. The role oversees supervisors and dispatchers to ensure drivers perform their duties safely and in accordance with company policies and procedures. It focuses on delivery procedures, customer service, training, product care, and the overall quality of delivery operations, and serves as a liaison between internal and on-road operations to provide high-quality service to customers. The position manages a 24-hour, six-day-per-week transportation operation and requires availability for monitoring, consultation, and troubleshooting, including route coverage and assignments, driver call-outs, and reroutes. The manager supports compliance with company policies and procedures and FMCSA and DOT regulations, oversees driver training and safety, maintains fleet readiness, monitors delivery scanning and on-road performance, and manages accident investigations and reporting. The schedule is Monday through Friday with one Saturday per month, with a flexible schedule and on-call availability as needed to support the operation.

Requirements

At least 5 years of experience in transportation and delivery operations.
At least 3 years of experience in a leadership role.
Proven experience with fleet management, compliance, and strategic planning.
Strong leadership skills and experience managing large teams and fostering a collaborative culture.
Familiarity with eLog software such as Samsara, TMS, and route optimization tools.
Flexible schedule and availability to be on call as needed to support a six-day operation.

Responsibilities

Manage all facets of the 24-hour, six-day-per-week transportation operation.
Remain available for monitoring, consultation, and troubleshooting, including route coverage and assignments, driver call-outs, and reroutes.
Ensure compliance with company policies and procedures, including delivery scanning, returns compliance, OS&D reporting, route adherence, and communication.
Ensure compliance with FMCSA and DOT regulations.
Confirm and report that drivers log into and out of eLog software daily.
Confirm that driver check-in procedures are followed, logged, and reported.
Support execution of and compliance with the company Safety & Training plan for drivers.
Maintain the company fleet list to minimize vehicle downtime and rental-equipment needs and ensure adequate daily route coverage.
Oversee supervisors' on-road observations for safety, delivery-procedure compliance, efficiency, and proper product and customer care.
Facilitate training for new drivers and help existing drivers maintain high-quality operations.
Monitor and review scanning compliance; address concerns with drivers, hold them accountable to the 98% scanning threshold, and report accordingly.
Work with Routing and Sales to identify operational efficiencies.
Facilitate positive communication with customers while on the road.
Troubleshoot and resolve on-road challenges for drivers and customers using creative solutions and a positive attitude.
Manage accident investigations and reviews and arrange retraining as needed.
Ensure timely reporting of all accidents and injuries.
Work with Transportation and Warehouse management to ensure end-of-day and driver wrap-up procedures are followed and documentation is complete, including driver check-in, returns processing, and facility lock-up.