Transportation Lead - SH

ROCKY MOUNTAIN CARE GROUP • Bountiful, UT

3d • Onsite

About The Position

This position supports the daily operations of the transportation department and helps to ensure safe, reliable and compassionate transportation services for residents, patients and clients while assisting with onboarding, staff education and training, workflow coordination and maintaining department standards.

Requirements

• High school diploma or equivalent required
• Be at least 18 years of age
• At least 1-2 years of experience in transportation, scheduling, dispatching, customer service, healthcare coordination or related field is preferred
• Current and valid state issued driver's license with acceptable driving record.
• Ability to safely operate company transportation vehicles, including wheelchair accessible vans.
• Proficient in Microsoft Office (Outlook, Excel, Word) and able to quickly learn routing/scheduling software such as MediRoutes, RouteMatch or similar programs.
• Must possess current CPR and First Aid certifications (or obtain within 30 days upon hire).
• Strong interpersonal, leadership, communication, customer service, and problem solving skills.
• Ability to multitask and adapt in a fast-paced environment with changing priorities
• Knowledge of HIPAA and patient confidentiality requirements.
• Ability to lift 50 pounds and perform physical movements required for resident assistance and vehicle operations.
• Ability to work beyond normal working hours, including weekend and holidays when necessary.
• Demonstrated ability to train, mentor and support team members professionally and effectively.
• Demonstrates leadership potential and ability to support departmental growth and development.
• Ability to read, write, speak and understand the English language.
• Must be a supportive team member, contribute to and be an example of teamwork.
• Ability to make independent decisions when circumstances warrant such action.
• Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
• Must have patience, tact, and willingness to deal with difficult residents, patients, clients family and staff.
• Must not pose a threat to the health and safety of other individuals in the workplace.
• Must be able to move intermittently throughout the workday.
• Meets general health requirements according to policy
• Ability to assist in evacuation of residents, patients and clients during emergency situations.
• Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position.
• Effective verbal and written communication skills and ability to exercise judgement.
• Ability to maintain composure in stressful situations.
• Resourcefulness.
• Strong leadership skills.
• Maintain a positive attitude and possess the ability to work in stressful situations.
• Ability to coordinate meetings, as well as set and achieve goals.
• Ability to be organized and efficient.
• Basic computer skills.
• CPR licensed and trained in first aid.

Nice To Haves

• Up to 25% travel

Responsibilities

• Transport residents, patients, and clients safely and timely to and from appointments, treatments, and healthcare-related destinations.
• Provide compassionate, professional, and reliable transportation services.
• Perform daily vehicle inspections and safety checks including lights, brakes, tires, wheelchair lifts, seatbelts, fluids, and other operational equipment.
• Assist residents and clients safely in and out of vehicles, wheelchairs, stretchers, and facility entrances as needed.
• Ensure company vehicles are clean, fueled, and properly maintained.
• Coordinate transportation schedules and appointments with office staff, healthcare facilities, and internal departments.
• Secure required appointment paperwork and ensure timely delivery to appropriate staff.
• Build, maintain, and adjust daily transportation schedules and routes to maximize efficiency and on-time performance.
• Dispatch drivers in real time and respond to schedule changes, delays, call-offs, emergencies, or vehicle issues.
• Monitor driver coverage, overtime, route efficiency, and scheduling gaps.
• Communicate professionally with residents, patients, families, facilities, and staff regarding transportation updates and scheduling needs.
• Assist with trip documentation, mileage tracking, driver logs, and operational reporting.
• Help ensure compliance with Medicaid, Medicare, HIPAA, ADA, DOT, and company transportation standards.
• Review transportation documentation, trip logs, and driver paperwork for accuracy and completeness.
• Assist the Transportation Manager with onboarding and orientation of new transportation staff.
• Provide hands-on training and mentorship for drivers regarding transportation procedures, scheduling software, vehicle safety, documentation standards, and customer service expectations.
• Serve as a lead resource for drivers and assist with resolving operational questions during daily activities.
• Assist in monitoring daily transportation operations to ensure schedules, staffing, and service standards are maintained.
• Reinforce company expectations regarding professionalism, attendance, safety, documentation, and customer service.
• Promote teamwork, accountability, safety, and a positive workplace culture throughout the department.
• Serve as a role model for professionalism, customer service, safety, and teamwork.
• Promote and help maintain a culture focused on delivering the highest quality transportation services with compassion, professionalism, safety, and patient-centered care.
• Assist with day-to-day coordination of transportation staff and workflows.
• Communicate operational concerns and staffing needs to the Transportation Manager.
• Help maintain consistency in departmental procedures and expectations.
• Respond quickly and professionally to transportation issues to minimize service disruptions.
• Assist in resolving transportation complaints, scheduling conflicts, delays, or service concerns.
• Identify workflow inefficiencies and recommend operational improvements to management.
• Support department coverage during staffing shortages or high-volume periods.
• Assist nursing staff as needed for transportation or transportation-related activities.
• Treats all residents, patients and clients with dignity and respect.
• Promotes and protects all residents’ rights.
• Establishes a culture of compliance by adhering to all policies and procedures.
• Complies with standards of business conduct, and state/federal regulations and guidelines.
• Follows appropriate safety and hygiene measures at all times.
• Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
• Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel.
• Reports any retaliation or discrimination to HR or compliance officer.
• Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor/Administrator/Abuse Coordinator.
• Protects residents, patients and clients from abuse, and cooperates with all investigations.
• Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with policies.
• Participates in emergency drills and trainings.
• Fulfills responsibilities as assigned during implementation or activation of any emergency plan.
• Reports work-related injuries and illnesses immediately to supervisor.
• Follows established infection control policies and procedures.
• As a condition of employment, completes all assigned training and skills competency.

Benefits

• Rocky Mountain Care to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED