Lead Transportation Coordinator

Bass Pro Shops•Ridgedale, MO

3d•Remote

About The Position

The Lead Transportation Coordinator is a key operational leader responsible for orchestrating daily logistics while enhancing the overall guest and associate experience. This role sets the standard for communication, organization, and service excellence while overseeing transportation operations and pre-arrival planning for golf guests to ensure a seamless, personalized experience. Additionally, the Lead supports training and onboarding of new coordinators, reinforcing best practices and setting the team up for long-term success.

Requirements

Minimum Degree Required: High School Diploma or Equivalent
Valid Driver’s License
2-4 years transportation coordination, dispatch, hospitality operations, or related field
Strong leadership presence with ability to set standards and positively influence team performance
Excellent multi-channel communication skills with a focus on clarity, tone, and responsiveness
Advanced organizational and multitasking abilities in a fast-paced, high-demand environment
Proven ability to solve problems in real time and make sound operational decisions
Experience with scheduling, dispatching, or transportation coordination systems
Ability to train, coach, and develop team members effectively
Strong guest service mindset with a focus on delivering personalized, high-touch experiences
High attention to detail with strong follow-through and accountability
Role needs email access.

Nice To Haves

Associate Degree
Frequent bending, lifting, kneeling, reaching, and working in shop environment around vehicles and mechanical equipment.
Role does not drive more than 30%.
MVR not required.

Responsibilities

Oversee all guest and associate transportation services, ensuring timely, efficient, and seamless movement across resort locations.
Manage and respond to transportation requests across all channels (phone, radio, apps, email) with professionalism and urgency.
Lead pre-arrival communication for golf guests, confirming transportation needs and delivering a high-touch, personalized experience.
Coordinate daily scheduling and dispatch operations, aligning vehicles, drivers, and demand.
Monitor real-time transportation activity and proactively resolve service gaps or operational challenges.
Maintain accurate records, including trip logs, reports, and communication tracking.
Serve as the team’s communication standard, modeling clarity, hospitality, and responsiveness.
Support training, onboarding, and development of coordinators, including SOP adherence and process improvements.
Collaborate with cross-functional departments and provide hands-on operational support during peak periods or staffing gaps.
ALL OTHER DUTIES AS ASSIGNED