Transportation Dispatcher

PACE Southeast Michigan • Southfield, MI

1d

About The Position

Under the supervision of the Senior Transportation Manager, the Transportation Dispatcher provides internal and external customer service for the organization and coordinates the movement of PACE Southeast Michigan vehicles to support safe transportation of program participants. The dispatcher receives calls and answers questions about participant transportation, and enters information from the EMR into the TMS in a timely manner to help ensure participants make their appointments.

Requirements

• High school diploma or GED.
• Excellent communication skills and ability to collaborate with others under any type of condition.
• Excellent clerical and organizational skills to track schedules, routes, and personnel.
• Computer competence for scheduling and other dispatching duties.
• Strong work ethic.
• Ability to multitask across different and sometimes conflicting events.
• Ability to work under stress, remain calm, and help calm others during rapidly changing circumstances.
• Customer-service orientation and a positive, can-do demeanor.
• Ability to relay information in a fast-paced environment.

Nice To Haves

• Competence utilizing Microsoft Suite.

Responsibilities

• Dispatch trips to drivers using transportation software.
• Assist the Manager and other team members with planning and managing transportation scheduling to and from the center.
• Report customer service or safety incidents to the Transportation Manager when reported by transportation staff, participants, or caregivers.
• Monitor, communicate about, and follow up on participant and caregiver complaints.
• Use respite, nursing home, and death notifications to cancel or suspend transportation, and communicate cancellations or suspensions to appropriate staff.
• Communicate missed dialysis and external trips to the RNCM inbox and tag the IDT in the EMR system.
• Assign special runs, such as field trips.
• Make real-time adjustments to vehicle, route, and appointment assignments as needed.
• Communicate about and manage unforeseen real-time situations.
• Interact with, attend, and support IDT Teams as necessary.
• Attend quarterly huddles at day health centers.
• Perform other related duties as necessary, assigned, or requested by Transportation Management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED