TEST POSITION - DO NOT APPLY - Transportation Dispatcher

Goodwill of Colorado•Colorado Springs, CO

15h•Onsite

About The Position

The Dispatcher, Goodwheels will be a reliable Call Taker/Dispatcher to act as a communication point for transportation related calls. The incumbent will receive transportation requests, transmit messages, and track vehicles. The ideal incumbent must be primarily an excellent communicator and able to remain calm and composed, especially in busy situations. The incumbent must be able to multi-task as well as take appropriate action with minimal supervision. The goal is to enable different parties to communicate well by ensuring accurate and timely transmission of information.

Requirements

A High school diploma or equivalent is preferred.
1 – 2 years of previous office or call center providing exceptional customer service is preferred.
The dispatch phone is always monitored.
Each client who calls our phones must feel welcomed and treated with professionalism.
Must be detail orientated.
Must be able to multi-task with excellent time management skills.
Must have a positive attitude with excellent customer service skills.
Must have the ability to think on your feet and discern what is in the best interest of the client and company.
Must be able to communicate and work efficiently with many different people and personalities, including people with disabilities.
Must learn and understand the use of a multi-line phone system.
Basic administrative and computer skills.
Excellent communication skills.
Has a pleasant and outgoing personality.
Self-confident and positive applicants with exceptional multitasking experience who enjoy working with the public and would like to assist in improving the efficiency of our department will excel in this position.
Experience and proficiency with Microsoft Office (outlook, Word, Excel, etc.).
Must possess the ability to make independent decisions when circumstances warrant such action.
Occasional overtime may be required.

Nice To Haves

Experience with using Trip Master, NEMT Dispatching Software, is a bonus

Responsibilities

As part of the Goodwheels Non-Emergent Medical Transportation (NEMT) program, the Dispatcher is responsible for dispatching and scheduling rides for clients attending medical appointments, accessing community resources, or participating in other scheduled events.
The position requires active review of completed transport with drivers to ensure accuracy before the end of each shift.
Maintaining accountability for the completeness and accuracy of driver timestamps and trip completions, as well as ensuring all data entry for the shift is accurate and complete.
Generating and verifying applicable reports, confirming that clients have all necessary medical forms signed by their doctors prior to scheduling trips, and faxing medical documents to physicians’ offices when required.
Additional administrative duties may be assigned by the Goodwheels Supervisor or Manager during the shift.
Fostering and maintaining positive, professional relationships with customers, vendors, referral agencies, consumers, families, and Goodwill of Colorado staff.
Advising the Goodwill Manager and Supervisor on operational matters such as workflow, customer demands, quality control issues, material shortages, and staffing needs.
Partnering with internal teams to communicate changes and respond to requests that support departmental goals.

Benefits

Daily Pay
Medical
Dental
Vision
Short Term Disability
Life/Accidental Death and Dismemberment
Flexible Spending Accounts
Long Term Disability
Voluntary supplemental benefit offerings
Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
Retirement plan contributions (pre-tax or post-tax Roth)