Transportation Delivery Operations Manager 1st Shift

Staples•Jacksonville, FL

About The Position

The Transportation Delivery Operations Manager is responsible for managing a Staples Delivery Operation (SDO) location efficiently, cost-effectively, and safely while maintaining high customer satisfaction. The role works with the Director of Delivery Operations to plan strategies and achieve daily, weekly, and monthly customer service and financial goals. It ensures deliveries to Staples North American Delivery customers meet standards for timeliness, safety, efficiency, and accuracy, and that the operation stays within budget. The manager directs daily delivery operations, staffing, and resources across the assigned delivery area; coaches and develops associates; oversees administrative processes; and uses operational reports and metrics to evaluate performance and plan staffing. The role also helps develop and administer fleet policies and procedures, supports integration projects, coordinates with call centers, fulfillment, sales, and customer-service teams, and assists other delivery operations leaders in resolving delivery issues. The position starts at 6:00 a.m.; shift hours and days may vary based on business needs.

Requirements

At least 3 years of team-based leadership, motivation, and associate-development experience.
At least 3 years of management experience in a high-growth, multi-division, multi-million-dollar company.
Department of Transportation (DOT) certification.
Strong team-based leadership, motivational, and development skills.
Ability to perform computations and understand technical and financial materials and reports.
Basic English verbal and written communication skills.
Experience and working knowledge of transportation systems and processes, productivity standards, and technology.
Knowledge of personal computer applications.

Responsibilities

Manage the SDO location's performance efficiently, cost-effectively, and safely while maintaining high customer satisfaction.
Collaborate with the Director of Delivery Operations to plan strategies for meeting daily, weekly, and monthly customer service and financial goals.
Ensure deliveries to Staples North American Delivery customers meet time, safety, efficiency, and accuracy standards.
Ensure the SDO operates within budgeted guidelines.
Coach and manage associates to high performance standards and recognize individual and team successes.
Work with senior management to implement processes and procedures that continuously improve efficiency.
Coordinate across channels with call centers, fulfillment center managers, and sales.
Direct daily delivery operations, staffing, and resources to complete the delivery schedule within the assigned delivery area.
Ensure administrative processes are completed accurately and on time.
Develop associates' skills, standards, and morale through training and coaching.
Delegate tasks, provide consistent feedback, conduct timely performance appraisals, and deliver disciplinary action when necessary.
Analyze daily, weekly, and monthly operational reports to evaluate performance and plan or adjust headcount.
Develop and execute daily and weekly action plans to meet SDO performance expectations.
Work with the Director of Delivery Operations to develop, refine, implement, and administer fleet policies, procedures, and systems.
Assist with and provide guidance on SCC integration projects.
Coordinate with call center and regional Staples Advantage and Staples Enterprise Account customer-service personnel to ensure customers are notified of delivery issues in a timely manner.
Help other North American Delivery operations management personnel resolve delivery problems.
Guide the Courier Support Operations Manager in daily duties and evaluate effectiveness using metrics and customer-service levels.
Assist the Driver Relations Manager of Delivery Operations.
Monitor and evaluate safe work practices and maintain a safe work environment.