Transportation Delivery Operations Manager 1st Shift

Staples Inc.•Jacksonville, FL

About The Position

The Transportation Delivery Operations Manager oversees a Staples Delivery Operation (SDO) location, ensuring efficient, cost-effective, safe operations and high customer satisfaction. The manager works with the Director of Delivery Operations to plan strategies and achieve daily, weekly, and monthly customer-service and financial goals. They direct delivery operations, staffing, and resources across the assigned delivery area; ensure deliveries meet time, safety, efficiency, and accuracy standards; and maintain performance within budget. The role leads, coaches, and develops associates; supports performance reviews and corrective action; monitors safe work practices; and uses operational reports and metrics to assess performance and plan staffing and action plans. The manager collaborates across delivery operations, call centers, fulfillment, sales, customer service, and senior management to resolve delivery issues and improve processes. They also help develop and administer fleet policies and systems, support integration projects, guide the Courier Support Operations Manager, and assist the Driver Relations Manager.

Requirements

At least 3 years of team-based leadership, motivational, and development experience.
At least 3 years managing in a high-growth, multi-division, multi-million-dollar company.
Department of Transportation (DOT) certification.
Strong team-based leadership, motivational, and associate-development skills.
Computational and mathematical ability and reading comprehension for technical and financial materials and reports.
Knowledge of personal computer applications.
Basic verbal and written English-language skills.
Experience and working knowledge of transportation systems and processes, productivity standards, and technology.

Responsibilities

Manage the performance of an SDO location efficiently, cost-effectively, and safely while maintaining high customer satisfaction.
Collaborate with the Director of Delivery Operations to prepare strategies for daily, weekly, and monthly customer-service and financial goals.
Ensure deliveries to Staples NAD customers meet time, safety, efficiency, and accuracy standards.
Ensure the SDO operates within budgeted guidelines.
Coach and manage associates to high performance standards and recognize individual and team successes.
Work with senior management to implement processes and procedures that continuously improve efficiency.
Communicate across channels with call centers, Fulfillment Center Managers, and Sales.
Direct daily delivery operations, staffing, and resources to complete the delivery schedule in the assigned area.
Ensure administrative processes are completed accurately and on time.
Develop associates’ skills, standards, and morale through training and coaching.
Delegate and support tasks, provide consistent feedback, conduct timely performance appraisals, and deliver disciplinary action when necessary.
Analyze daily, weekly, and monthly operational reports, evaluate department performance, and calculate staffing needs to meet objectives.
Develop and execute daily and weekly action plans to meet SDO performance expectations.
Work with the Director of Delivery Operations to develop, refine, implement, and administer fleet policies, procedures, and systems that provide effective service at the lowest possible cost.
Provide assistance and guidance for SCC integration projects.
Coordinate with call centers and regional Staples Advantage and Staples Enterprise Account Customer Service personnel to ensure timely communication of delivery issues to customers.
Serve as a resource to other NAD operations managers in resolving delivery problems.
Guide the Courier Support Operations Manager in daily duties and evaluate results using metrics and customer-service levels.
Assist the Driver Relations Manager of Delivery Operations.
Monitor safe work practices and maintain a safe work environment.