Transportation Call Center Reservationist
About The Position
East Texas Council of Governments (ETCOG) is seeking a customer focused Call Center Reservationist to support GoBus public transportation throughout our 14-county East Texas region. In this role, you will serve as a primary point of contact for citizens scheduling transportation services. The ideal candidate communicates professionally, remains calm in a high-call-volume environment, and is committed to delivering reliable service to the public. This position also assists with call center opening procedures, contracted trips and portal scheduling, and general administrative tasks. The role may provide operational backup to dispatch by assisting drivers and operators, responding promptly to service needs, and covering dispatch breaks or lunches when necessary. Candidates should be detail-oriented, comfortable using scheduling and database systems, and able to meet established productivity and customer service goals. If you're calm under pressure, tech savvy, and passionate about providing essential services to your community, we want to hear from you. Join our team and step into a role that makes a difference every day!
Requirements
- High school diploma or equivalent required
- Minimum of one year of experience in dispatch, customer service, a transportation environment, or a related field is required
- Comfortable using scheduling and database systems
- Able to meet established productivity and customer service goals
Nice To Haves
- Experience with transit scheduling is preferred
- Logistical knowledge of the East Texas Region to include major highways is strongly preferred
- Previous experience with scheduling software is strongly preferred
- Equivalent combinations of education and experience may be considered
Responsibilities
- Answering incoming calls
- Providing clear and friendly service information
- Discussing trip options
- Scheduling rides
- Working with customers to identify available transportation options
- Maintaining accurate customer profiles, trip reservations, addresses, and scheduling-system records
- Assisting with call center opening procedures, contracted trips and portal scheduling
- Performing general administrative tasks
- Providing operational backup to dispatch by assisting drivers and operators
- Responding promptly to service needs
- Covering dispatch breaks or lunches when necessary
Benefits
- Benefits offered by Compunnel
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
