Reservationist

Compass Group•New York, NY

2d•$70,000 - $75,000•Onsite

About The Position

The Conference Center Receptionist is responsible for creating a warm, welcoming, and professional atmosphere while interacting daily with VIP clients and the executive suite. This role serves as the first point of contact for all guests and is responsible for greeting, escorting, and accommodating client needs during their time in the Conference Center. Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Requirements

2–4 years of experience in conference services or event coordination
Working knowledge of audiovisual and catering services
Degree in Hospitality Management preferred
Second-language proficiency is a plus

Responsibilities

Deliver a high-touch, luxury hospitality client experience
Greet and escort guests with genuine warmth, ensuring they feel comfortable and well cared for while in the Conference Center
Manage the Conference Center reception desk as a central resource for all guests
Memorize VIP visitor names and photos to provide a personalized greeting and experience
Create VIP visitor reports to prepare for upcoming visits, working closely with the lobby team
Answer telephones in a friendly and professional manner, accurately taking messages and appropriately handling or referring inquiries
Implement established security policies and Conference Center procedures related to arriving and departing visitors, contractors, and deliveries
Manage all Conference Center activity within the reservations system