Reservationist

Hotel Covington•Covington, KY

2d•Onsite

About The Position

The reservationist assists the reservations manager with managing all guest reservations & in-house inventory. Assisting with the set up & execution of group bookings, managing the hotel “switch board”, and assisting the front desk team on a daily basis. Will help monitor guest messaging platforms via email, text, over the phone, and in person. Providing all guests & associates with a tailored experience.

Requirements

High school diploma or equivalent required.
Strong communication and interpersonal skills.
Ability to handle stressful situations with professionalism and resolve guest concerns effectively.
Proficient in computer systems, including Windows, typing, and basic office software
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to stand for extended periods and move quickly throughout the property as needed.
Must be able to lift up to 50 pounds.
Guest-focused mindset with a commitment to service excellence.
Professional appearance and demeanor.
Strong problem-solving and multitasking abilities.
Team-oriented, with a positive and cooperative work ethic.
Dependable, punctual, and accountable.
Must be able to work without direct supervision.

Nice To Haves

Previous hotel front desk or customer service experience preferred
luxury hotel experience a plus
experience with PMS preferred

Responsibilities

Handling all in-bound calls to the hotel and assist appropriately
Assisting hotel callers with their inquiries in a friendly and professional manner
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy
Approach all encounters with guests and associates in a friendly service-oriented manner
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
Maintain regular attendance in compliance with vR Hospitality standards as required by scheduling which will vary according to the needs of the hotel
Always comply with vR Hospitality policies standards and regulations to encourage safe and efficient hotel operations
Handle requests for information mail and messages in an efficient and courteous manner
Answer guest inquiries about hotel service facilities and hours of operation
Answer inquiries from guests regarding restaurants transportation entertainment etc.
Be aware of all rates packages and special promotions
Be familiar with all in house groups
Be aware of closed out and restricted dates
Obtain all necessary information when taking room reservations and follow rate quoting scenario
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms
Always use proper two-way radio/slack/whistle etiquette when communicating with other associates