Reservationist
Salt Fork Lodge•Kimbolton, OH
•Onsite
About The Position
Responsible for providing quality service and hospitality when answering incoming guest calls, securing guest reservations, and utilizing sales techniques to maximize guest satisfaction and Hotel revenues for all US Hotel properties and Regency managed properties.
Requirements
- Must be willing to occasionally travel to US Hotel properties for training purposes.
Responsibilities
- Answer incoming guest phone calls and take appropriate action for each call up to and including securing reservations in a timely and correct manner
- Secure necessary deposits for reservations
- Be knowledgeable of all US Hotel properties and their amenities
- Accurately determine guests needs by listening effectively and working with them
- Sell additional services by recognizing opportunities to up-sell; explaining features (i.e. golf, packages, amenities, etc.)
- Maintain Opera/Synxis database by entering information correctly
- Update job knowledge by participating in educational opportunities; attend mandatory training sessions to stay updated on product or company policy changes
- Willing to occasionally travel to US Hotel properties for training purposes
- Assist group sales with reservations and/or name lists as assigned
- Answer overflow phone calls from front desk when not securing reservations
Benefits
- Employee friendly environment
- Training opportunities
- Transfer opportunities
- Holiday pay
- Paid time off
- Meal plan
- Room, food & retail discounts
- Incentives
- Recreation facility usage
- 401k
- Free overnight stays at the Great Ohio Lodges
- 50% discounts on Regency Hotel Management properties
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
