Reservationist-Public Transportation-Full Time
About The Position
Fort Bend County is seeking a Reservationist to join their public transportation team. This is a full-time position responsible for managing passenger trip reservations using an automated scheduling system. The role involves providing excellent customer service, handling inquiries and complaints, and acting as a liaison between clients and the Operations Supervisor. The ideal candidate will have extensive knowledge of Fort Bend County roads and neighborhoods, as well as METRO and surrounding transit agency routes. The position also requires participation in emergency management activities as directed.
Requirements
- High School Diploma/GED.
- 3 years job related experience.
- Strong computer skills.
- Strong verbal and written communication skills.
- Strong math and/or accounting skills.
- Strong management and supervisory skills.
- Strong interpersonal skills and ability to deal effectively with the public, other employees and elected officials.
- Extensive knowledge of Fort Bend County roads and neighborhoods.
- Knowledge of METRO and surrounding transit agency routes.
Nice To Haves
- Prior experience with transportation scheduling/reservations preferred.
Responsibilities
- Reserves passenger trips within Fort Bend County requirements using an automated scheduling system.
- Estimates wait time for ride times for passengers.
- Provides excellent customer service when speaking to clients.
- Responds to phone inquiries, questions or complaints/concerns regarding transit services.
- Acts as liaison between clients and Operations Supervisor in resolving customer service issues.
- Exercises good judgment and makes decisions within the limits of established policies, procedures and guidelines.
- Interacts professionally and patiently and use discretion in a demanding call center environment.
- Inputs changes and/or cancellations into database, excluding “day of” changes/cancellations.
- Updates database as needed with new or existing passenger information and/or deletions.
- Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.
Benefits
- Members of the Texas County District Retirement System (TCDRS)
- Wide range of great benefits for full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
