Home Office - Transportation - Transportation Business Analyst

Active Day•Trevose, PA

About The Position

The Business Analyst – Transportation Technology serves as Active Day’s internal subject matter expert for Route Genie, its enterprise transportation routing and management platform. The role owns system implementation support, configuration, data integrity, training, reporting, user support, and continuous improvement across Active Day’s transportation network. A key near-term priority is supporting the continued enterprise rollout of Route Genie through the end of 2026. The position connects Transportation Operations, Center teams, Route Genie, IT, Finance, Data/Analytics, Fleet, Safety, and other internal stakeholders to help ensure the system is used consistently and effectively and supports reliable, efficient, member-centered service.

Requirements

High school diploma required.
Minimum 3 years of experience in business analysis, systems analysis, transportation technology, logistics, operations, or a related field strongly preferred.
Strong analytical and problem-solving skills, with the ability to learn and become proficient in complex software platforms.
Strong Microsoft Excel skills and experience analyzing data, building operational reports, and presenting findings to business leaders.
Strong written and verbal communication skills and the ability to train users with varying levels of technical experience.
Strong organizational and project-management capabilities, including the ability to manage multiple implementations and priorities across a geographically dispersed organization.
Strong attention to detail, commitment to data accuracy, and ability to translate business and operational needs into system requirements.

Nice To Haves

Bachelor’s degree in Business, Information Systems, Analytics, Supply Chain, Transportation, Operations, or a related field; equivalent relevant experience will also be considered.
Experience with transportation management systems, routing, dispatch, scheduling platforms, Route Genie, or multi-site system implementations.
Experience in NEMT, Adult Day Services, healthcare transportation, paratransit, or Medicaid transportation.
Experience with Power BI, SQL, APIs, system integrations, or route optimization.

Responsibilities

Become Active Day’s primary internal subject matter expert for Route Genie and maintain detailed knowledge of its configuration, data, scheduling, routing, dispatch, driver applications, reporting, and administration.
Serve as the first point of contact for Route Genie questions, troubleshooting, configuration needs, and operational support.
Support the continued Route Genie rollout across remaining transportation operations, including implementation plans, readiness assessments, data requirements, testing, training schedules, go-live checklists, and post-implementation support.
Coordinate implementation activities with Center Directors, Transportation Coordinators, Dispatchers, Drivers, NEMT Operations, IT, and Transportation leadership.
Develop and deliver role-based Route Genie training and maintain reference guides, SOPs, manuals, onboarding materials, and recurring retraining.
Establish enterprise data standards and monitor the accuracy and completeness of driver, vehicle, member, route, trip, and facility data.
Conduct routine data audits, address data quality issues with operating teams, and define ongoing data-maintenance ownership.
Develop recurring operational and management reports using Route Genie data, including scorecards and dashboards for performance, trips, productivity, utilization, ride time, mileage, overtime, costs, revenue, margin where applicable, and system adoption.
Translate reporting and analytical findings into clear actions for leadership.
Analyze route design, capacity, mileage, driver and vehicle utilization, member ride time, and operating patterns; partner with local teams to improve efficiency and productivity while maintaining safety, service quality, and member experience.
Monitor Route Genie utilization across locations, identify inconsistent or incomplete usage, develop adoption and compliance reporting, conduct audits, and recommend retraining or corrective action.
Help establish minimum enterprise standards for Route Genie use.
Act as the primary operational liaison between Active Day and Route Genie; document defects, enhancement requests, workflow challenges, and business requirements, track issues through resolution, and participate in vendor meetings, upgrades, demonstrations, and testing.
Partner with Transportation, Operations, Finance, IT, Data/Analytics, Safety, Fleet, and Human Resources.
Perform other duties as assigned; comply with company policies and procedures and applicable safety, privacy, and regulatory standards.
Support the goal of making Route Genie Active Day’s primary transportation operating and performance-management platform.