Transportation Associate

Mass General Brigham•Somerville, MA

1d•$21 - $30•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary 22.5 hours / week 3pm-7:30pm M-F Responsible for obtaining necessary information from agencies and customers requesting service, coordinating various types of services, scheduling requests to meet resource availability, dispatching the appropriate personnel in response to service requests, processing requests by field providers, facilitating information flow between the healthcare team and field personnel, and performing assigned clerical and billing functions as needed. Does this position require Patient Care? No

Requirements

High School Diploma or Equivalent required
Experience in emergency dispatching, EMS or similar area 1-2 years preferred
Experience in hospital or healthcare operations 1-2 years preferred
Strong communication skills, both verbal and written.
Ability to multi task and work under pressure in a fast-paced environment.
Proficiency in using dispatch software, GPS, and other communication tools.
Excellent problem-solving and decision-making abilities.
Ability to work effectively in a team and collaborate with multiple stakeholders.

Nice To Haves

Other Certificate/Diploma preferred

Responsibilities

Receive and prioritize emergency and non-emergency calls from hospital staff, patients, and other healthcare providers.
Act as a liaison between the department and facilities to obtain needed information and documentation.
Assess the nature of the call and determine the appropriate level of response, including the deployment of paramedics, ambulances, and other necessary resources.
Relay information accurately, including patient details, location, and the nature of the emergency.
Input and update mobile healthcare call data.
Monitor and document response times of units, investigating and reporting all response time exceptions.
Record all dispatch information, including call details, response times, and actions taken, in the dispatch log.
Prepare reports on dispatch operations, incidents, and resource utilization for review by hospital administration.