Transportation Assistant

VALLEY COMPREHENSIVE COMMUNITY MENTAL HEALTH CENTER INC•Morgantown, WV

8d•Remote

About The Position

The Transportation Assistant safely transports clients to and from scheduled appointments and services associated with Valley Healthcare System across Monongalia, Marion, Preston, and Taylor counties. The role supports access to behavioral health, medical, and community services by providing timely, courteous, and reliable transportation while maintaining client confidentiality and professionalism. The position coordinates with staff to arrange transportation and help ensure clients receive safe and appropriate access to care. The posting states that the position will be conducted remotely. The Transportation Assistant confirms arrangements with clients, families, or caregivers; assists clients with entering and exiting the vehicle as needed; and communicates scheduling changes, delays, or concerns to program staff. The role also includes vehicle inspections, maintaining transportation and mileage records, completing Modivcare logs and other program documentation, and entering required information in the Electronic Medical Record. The employee follows agency safety, infection-control, emergency, confidentiality, conduct, and compliance procedures; attends assigned trainings and meetings; participates in supervision; and performs other duties as assigned.

Requirements

High school diploma or equivalent.
Ability to perform the essential duties of the position.
Ability to communicate effectively verbally and in writing with clients and people at all levels of the organization.
Ability to work with limited direct supervision.
Strong organizational skills.
Valid driver’s license and ability to legally transport clients.
Ability to comply with Valley’s policies and procedures, Client’s Rights, and Valley and division or departmental safety procedures.
Ability to read, write, understand, and speak English.
Working knowledge of computer applications, including Microsoft Outlook, Teams, and Word.

Nice To Haves

Previous experience with Microsoft products.
Previous experience working in a healthcare office.
Previous experience with healthcare procedures.

Responsibilities

Safely transport clients to and from scheduled appointments and services in accordance with transportation requests.
Ensure client safety during transport, including proper seat-belt use and compliance with traffic laws and agency policies.
Maintain confidentiality and comply with HIPAA and Valley Healthcare System standards and procedures.
Assist clients with entering and exiting the vehicle as needed while maintaining professional boundaries.
Conduct pre- and post-trip vehicle inspections and promptly report maintenance or safety concerns.
Communicate scheduling changes, delays, and client concerns to program staff.
Follow agency safety, infection-control, and emergency procedures.
Confirm transportation arrangements with clients, families, or caregivers and provide instructions and updates as needed.
Coordinate and facilitate client transportation with case managers, customer support, clinical staff, and other personnel.
Maintain accurate transportation logs, mileage records, and pickup and drop-off documentation, including timely completion and submission of Modivcare logs.
Use clear communication and people-first language with consumers and professionals.
Complete and submit program-specific documentation accurately and on time.
Monitor, maintain, and appropriately use equipment and supplies.
Complete required Electronic Medical Record documentation accurately and on time, reflecting services received and meeting applicable Valley, OHFLAC, BMS, CMS, and other licensing-agency requirements.
Attend in-service trainings and mandated meetings and complete assigned Essential Learning trainings.
Follow Valley’s standards of conduct and compliance and applicable professional ethical guidelines.
Participate in group or individual supervision with the supervisor.
Promote appropriate community interactions and handle public interactions professionally and competently.
Return telephone calls and information requests promptly, promote a positive agency image, and maintain rapport with agency contacts.
Perform other duties as assigned.