Transportation Assistant

Veterans Health Administration•White City, OR

4d•Onsite

About The Position

The Transportation Assistant serves as a Transportation Coordinator and primary contact for Veterans’ transportation needs. The incumbent works with the Veteran Transportation Service (VTS) Supervisory Mobility Manager on transportation workload forecasting, scheduling design, procedure development, quality improvement, process modification and evaluation, and ongoing VTS operational flow. The role supports consult and appointment management, admissions scheduling, and the daily operation of the VTS program. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework is not available, and the position is not virtual. Duties are predominantly performed in the VTS program office, with intermittent trips to locations throughout the Medical Center’s catchment area, including areas near patient care where there may be risk of exposure to disease. The incumbent may encounter stressful situations, high work volume, frequent interruptions, accuracy demands, and changing program requirements.

Requirements

U.S. citizenship.
For current Federal employees who held a GS grade during the past 52 weeks: meet the GS-6 time-in-grade requirement of 52 weeks at GS-5 by the announcement closing date.
At least one full year of specialized experience equivalent to GS-5 in the Federal service, directly related to the position. Qualifying experience includes transportation support such as coordinating connections or scheduling and documenting travel information; daily data collection, compilation, and tracking; basic data analysis and report generation; entering data into automated tracking databases; and planning and directing a program providing support services.
Complete the application, questionnaire, and required online assessment.
Register for Selective Service if a male born after December 31, 1959.
Successfully complete a background/security investigation and online onboarding process, including acceptable identification for pre-employment requirements.
Participate in the seasonal influenza vaccination program as a Department of Veterans Affairs Health Care Personnel requirement.
Serve a one-year probationary period or two-year trial period, as applicable.
Maintain a professional attitude and use collective reasoning in stressful work situations; perform accurately amid high workload, interruptions, and changing demands.
No educational substitution is available at this grade level.

Responsibilities

Manage consultations, appointment scheduling, and admissions scheduling.
Collect, compile, and track daily data and statistical information supporting the Veteran Transportation Service (VTS).
Perform basic data analysis and generate reports.
Review documents, reports, and applications for omissions and inconsistencies; ensure data entry is complete and accurate.
Enter pertinent information into an automated tracking system.
Coordinate service practices that reduce patient waits and delays across specialty areas.
Use VISTA, CPRS, or the SharePoint Consult/Request Tracking System to process internal consultations.
Plan, organize, administer, and direct how VTS program work is accomplished.
Consider support services including systems management, operations, workload forecasting, review and reporting of program data and study results, and vehicle maintenance and repair.
Coordinate the day-to-day flow, processes, and functions of the VTS program.
Plan and provide program support services such as electronic records management, driver scheduling setup and management, and space utilization services.
Advise operating managers and supervisors on how provided services support their missions and programs.
Perform other related duties as assigned.