Business Analyst - Transmission Operations - Akron Control Center

FirstEnergy•Akron, OH

7d•Onsite

About The Position

The Transmission Operations Business Analyst – Process Improvement supports operational excellence across Transmission Operations through data analysis, process improvement, human performance initiatives, organizational learning, and business intelligence. The role identifies performance trends, improves work processes, reduces operational risk, and supports continuous improvement across Transmission Operations. The successful candidate analyzes operational data, facilitates improvement initiatives, supports event investigations, develops performance metrics, coordinates lessons learned activities, and partners with Operations, Training, Compliance, and Engineering to improve organizational effectiveness and reliability. The position combines business analysis, continuous improvement, and human performance responsibilities. It can be based at either the Akron, Ohio or Fairmont, West Virginia Control Center facility. The selected candidate may be offered a lower level within the same job family based on interview results and relevant qualifications.

Requirements

Associate degree or equivalent work experience in operations, engineering, compliance, training, or a related field.
Experience supporting electric transmission or control room operations.
Strong analytical, communication, and facilitation skills.
Willingness to travel and work modified schedules, including nights, weekends, holidays, and extended work hours as needed.

Nice To Haves

Experience with Human Performance, Operational Excellence, Continuous Improvement, Business & Performance Analytics, and Organizational Effectiveness.
Experience with incident investigations, root cause analysis, or corrective action programs.
Familiarity with NERC standards and Transmission Operations processes.

Responsibilities

Identify opportunities to improve operational effectiveness, efficiency, quality, and reliability.
Facilitate process improvement initiatives across Transmission Operations.
Lead process mapping, workflow analysis, and solution development efforts.
Support implementation and sustainment of continuous improvement initiatives.
Trend and analyze Human Performance data, including investigations, Problem-Issues-Enhancements (PIEs), Good Catches, and audit findings.
Compile and present Human Performance metrics, dashboards, and insights to leadership and governance committees.
Analyze operational, compliance, training, and performance data.
Develop Power BI dashboards and performance scorecards.
Perform trend analysis and identify emerging risks and opportunities.
Present findings and recommendations to leadership.
Administer and support Transmission Operations Human Performance initiatives.
Analyze operational events and identify error precursors, latent organizational weaknesses, and systemic risks.
Coordinate lessons learned, learning teams, and corrective action reviews.
Support development of human-centered controls, checklists, and performance tools.
Train and support personnel in incident investigations using approved methodologies such as TapRoot® and the REASONs checklist.
Provide oversight and quality review of investigations and Lessons Learned to ensure consistency, technical accuracy, and effectiveness.
Process internal and external Lessons Learned and coordinate subject matter expert reviews and corrective actions.
Participate in Human Performance Steering Team activities.
Support the System Event Review Committee (SERC) and Transmission Safety Committee.
Coordinate and lead Learning Teams as needed to address technical and performance-related themes.
Travel, work modified schedules, and perform assigned storm restoration, emergency response, and business continuity roles as necessary, including nights, weekends, holidays, and extended work hours.