Translations Project Manager - Senior Supervisor

Hanna Interpreting Services LLC•San Diego, CA

16h•Hybrid

About The Position

The Project Management Supervisor is a high-agency leadership role responsible for the operational excellence of a 10+ project manager’s team. This position is designed for a dynamic, fast-paced, and tech-forward professional with the trajectory to step into the Translation Operations Manager role. This role will not only oversee day-to-day execution but will also be the primary architect of change, including to understand new technologies and workflows to scale department efficiency.

Requirements

Minimum 5+ years of progressive experience in translation project management.
Proven experience managing a large number of direct reports (10+) in a fast-paced environment.
Advanced expertise in CAT-tool (for example, memoQ), business management tool (for example, XTRF), TMS (for example, XTM) and project management took (for example, Trello.)
Must demonstrate the ability to troubleshoot portal issues and system integrations independently by utilizing available resources.
Confidence to drive change, advocate for their team, and operate with a high degree of autonomy from the Operations Manager.
A passion for finding "I got it" & "the better way" through technology and automation.
Expert-level ability to negotiate with vendors and internal stakeholders.
Familiarity with the Entrepreneurial Operating System (V/TO, Core Values, etc) to drive vision-to-action.

Responsibilities

Direct the workload and performance of 10+ project managers, managing systems, processes and project managers’ KPIs.
Maintain project managers’ scorecards and conduct rigorous monthly performance reviews, identifying high-potential talent and addressing underperformance.
Proactively adjust resource allocation across the team to prevent burnout and ensure 100% coverage during peak volumes and based on competencies.
Actively evaluate and integrate emerging technologies (AI, LLMs, and automation) into the standard Project Managers’ workflow to reduce manual processes.
Conduct root-cause analysis on project failures and overhaul broken processes and set new departmental standards.
Oversee margin health, with specific authority to audit and defend high-value spend (>$10k) and remediate projects showing margin erosion.
Partner as a peer with DTP and ADA Supervisors to sync complex style guides, processes, approaches, countermeasures, and improvements.
Serve as the primary "fail-safe" for all accounts, ensuring that leadership presence is maintained even during project managers’ absences.
Represent the project manager team in strategy meetings, providing data-backed pushback to ensure operational decisions align with team capacity and technological capabilities.