Senior Project Manager

LWCC People Operations•Baton Rouge, LA

16h

About The Position

LWCC, Louisiana Workers' Compensation Corporation, is a private mutual workers’ comp company. We are dedicated to excellence in execution from underwriting to compassionate care of injured workers. Our purpose is to help Louisiana thrive by bettering our state one business and one worker at a time. LWCC has been consistently recognized by industry leaders and named to the Ward’s 50® group of top-performing insurance companies, supporting our promise to provide safety, security, and stability to businesses in Louisiana. Under limited supervision, the position ensures effective project intake, chartering, vendor evaluation, planning, delivery, issue resolution, and communication of projects. Works closely with IT personnel and business users in the development and implementation of both information technology initiatives and corporate (non-IT) initiatives that support the strategic objectives of the Corporation. Facilitates the process of analyzing the business needs, developing detailed requirements, solution development, and validation. Acts as liaison between the business departments, IT personnel, external vendors, stakeholders, executives, and any other participating parties on a project. This role also entails Scrum Master responsibilities for one or more Agile Teams. It requires leading Agile ceremonies, producing metrics, leading Quarterly Planning, and promoting continuous improvement within assigned Agile teams. Additional duties of this position include working closely with Business Unit Managers and staff to interpret their automation needs and document Project Plans which define project objectives, scope, organization, deliverables and timelines, coordinating project tasks and issues, supporting the development of testing and implementation plans, and coordinating the project communication process which includes issue escalation and weekly project status reports. This classification is distinguished from the Project Manager job classification by the years of experience – both internal and external – as well as increased scope, variety and complexity of work assignments, application analysis, and leadership responsibilities. This position also has the responsibility for mentoring Junior Project Managers and Business Analysts and supporting them in project management activities. It also supports users acting in the capacity of Project Managers on non-PMO led projects.

Requirements

A Baccalaureate degree or CPCU
PMP Certification
Extensive experience in project management
Experience with formal project management processes
Experience with business process redesign initiatives
Intimate knowledge of customer service
Extensive knowledge of corporate systems
Extensive knowledge of business processes
Knowledge of change management practices
Strong character
Alignment with company values, mission, and vision
Trustworthy and honest
Decisive
Curious and persistent
Passion for innovation
Willingness to learn
Adaptive to change (tolerance for ambiguity)
Desire to collaborate to achieve corporate goals
Strong communicator
Effective communication skills
Empathetic listener and open-minded
Commitment to accountability

Nice To Haves

Technical project experience (i.e. hardware replacement, operating system upgrades, etc.)
Familiarity with legal terms
Strong insurance background

Responsibilities

Manages all parts of assigned projects per protocols of project management methodology including acting as liaison to business units, IT Department, and outside vendors.
Facilitates corporate-wide adoption of project management methodology to expand LWCC’s Project Management skillset to all areas of the company by educating and supporting those non-PMO employees chosen to be in those roles.
Evaluates business objectives that require new systems or enhancements to existing systems.
Provides recommendations to management on optimized business flows and software solutions.
In conjunction with IT Managers, develops information systems strategies with business users, defines business objectives, and identifies cost/benefit impact to the company for proposed projects.
Develops and utilizes a structured process for the definition, design, development, testing and deployment of all corporate systems.
Develops and maintains centralized project Intranet site which houses all project artifacts.
Defines work processes and plans and/or actions to be performed after discussing with user management.
Collaborates with software developers on the architectural elements to meet user requirements.
Responsible for developing project schedules and monitoring completion of project tasks.
Responsible for conducting project update meetings, and documenting project status and issues to PMO Manager, CIO, and Executive Business Sponsor(s), and keeps all stakeholders informed of adherence to project objectives.
Manages changes of considerable consequence to the scope and schedule of the project.
Creates, tracks, and forecasts changes in project budgets.
Defines issues and drives business decisions for project related topics.
Develops and maintains quality assurance process to ensure adherence to procedures and an acceptable level of quality work for the PMO Department.
Oversees the development of training requirements for the delivery of all system projects to include "train the trainer" requirements and the necessary training materials.
Reviews and studies instructional and informational material to enhance/increase knowledgebase of systems and procedures within the work unit.
Maintains and works to improve customer experience.
Mentors Junior Project Managers, Business Analysts, and Business Users acting in a project management role in IT procedures and business processes and procedures.
Provides analytical support to Business Analysts and other IT personnel to troubleshoot specific problem areas and identify possible solutions to issues that arise out of projects.
Serves as Scrum Master for assigned Agile teams, facilitating all Agile ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
Coaches team members and stakeholders on Agile principles and best practices to promote team effectiveness and continuous improvement.
Removes impediments and supports the team in maintaining focus on sprint goals and delivery commitments.
Tracks and reports Agile team performance metrics, including velocity, capacity, and cycle time, to inform planning and continuous improvement.
Partners with Product Owners and Business Analysts to ensure well-defined backlogs and alignment of priorities with business value.
Contributes to enterprise Agile maturity through participation in communities of practice and continuous improvement initiatives.
Compiles and publishes Agile performance reporting and communications, including monthly Agile Newsletters.
Continues professional development through attendance at training sessions and professional seminars to incorporate recent technical developments into work unit operations.