Transitional Care Navigator - RN

Addus HomeCare•Chicago, IL

2d•Onsite

About The Position

Addus Home Care / JourneyCare Hospice is seeking a Hospice Transitional Care Navigator. This role focuses on expanding the reach and impact of clinical hospice services by identifying and securing new upstream referral sources through education and awareness opportunities, building relationships, and driving appropriate hospice care for patients across physicians, providers, and hospitals. The ideal candidate will have a hunter-sales mentality, strong curiosity, resilience, adaptability, and the ability to develop and leverage referring relationships. This is not a virtual role and is based in a market territory requiring on-site engagement with physicians, hospitals, and patients.

Requirements

Minimum of two years relevant experience.
Must possess the ability to make independent decisions when circumstances warrant.
Must possess the ability to deal tactfully with patients, family members, visitors, agency personnel, and the public.
Must be knowledgeable of quality assessment and assurance procedures.
Valid driver's license and proof of insurance is required.
Clinically trained and experienced business development and sales professional.
Self-driven, hunter-sales mentality and drive.
Strong sense of curiosity, resilience, and adaptability.
Ability to find, develop, build, and leverage referring-relationships.
Experienced communicator, strategic thinking, and problem-solving skills.
Ability to expand and create value for the patient and organization.

Nice To Haves

Physician Office sales and hospice experience preferred.
Bachelor’s degree in marketing, business administration, or other related fields is preferred.
An acceptable combination of experience and/or training may be considered instead of formal education.
Licensed as a registered nurse in the state of practice, preferred.

Responsibilities

Build upstream-referral relationships and transition hospice referrals from physicians and other referral sources.
Serve as a hospice clinical consultant and educator, acting as an extension of hospital and physician care teams.
Review hospital clinical documentation/EMR/HCHB, engage with patients and providers to build clinical patient profiles and clinical-admission-assessments, and identify decline patterns.
Consult with hospital care teams by sharing clinical profiles and educating on hospice appropriateness.
Identify attending and consulting providers associated with referred patients to provide patient assessment, eligibility, and discharge education and awareness.
Collaborate with field sales representatives to schedule and conduct consultative meetings with external care teams.
Initiate and maintain care team workflows for patient information, clinical assessment and documentation, consultation/education planning and delivery, and external/internal meetings and preparations.
Identify trends, needs, and partnership opportunities for earlier hospice engagement.
Foster effective and trusted relationships with external care teams to improve patient outcomes and enhance end-of-life satisfaction.
Communicate clearly and consistently with hospital leadership and care coordination teams.
Effectively organize, track, and prioritize high-value patient comprehensive reviews.
Meet all productivity requirements, including timely review of medical records and hospital/provider consultation and education.
Promote a collaborative and team-focused environment.
Uphold hospice policies, privacy practices, and ethical guidelines.
Professionally represent the organization in all hospitals, community, and partner interactions.
Collaborate cross-functionally with internal hospice departments and leadership teams.
Perform other duties as assigned.

Benefits

Competitive salaries
401K + match
Comprehensive benefits (medical, dental, vision, life/AD&D, disability), effective on the first of the month
401(k) retirement plan with a generous company match
Generous time off accruals
Paid holidays
Mileage reimbursement
Tuition Reimbursement
Employee Referral Program
Merit Increases
Employee Discount Programs
Work/life balance