Transitional Assistance Support Staff-Worcester

Commonwealth of Massachusetts • Worcester, MA

6d • Onsite

About The Position

MassAbility is seeking an outgoing, process-oriented team player for the Transitional Assistance Support Staff role within the Moving Forward Program (MFP). This program supports eligible individuals in finding housing and transitioning from restrictive settings to community living. The Transitional Assistance Program works with contracted providers to gather housing documents, find housing, purchase household items, and assist participants in transitioning to the community. The successful candidate will be detail-oriented, collaborative, and an excellent communicator, motivated to make a difference in the lives of others.

Requirements

• Extensive knowledge of and experience working on business processes and management.
• Proficient usage of Microsoft Office products, including Word, Access, Outlook, Excel, and PowerPoint.
• Excellent written and oral communication skills.
• Proficiency in developing and issuing state agency procurements; experience in designing and modifying business forms.
• Demonstrated experience in developing and providing training programs to state agency staff and providers; experience developing training materials.
• Record of working with Medicaid programs, state agencies, and community-based service providers.
• At least three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or any equivalent combination of the required experience and the substitutions below.
• Substitutions: I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience. II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience. III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Nice To Haves

• Skilled with state program fiscal management.
• Knowledge of acquired brain injury, disability, and HCBS Waiver/MFP-DEMO programs.

Responsibilities

• Provide ongoing guidance and training, including consultation, to state agency staff and provider agencies.
• Manage modification billing, support, and training for Housing Search Entity/Transitional Assistance/Home & Vehicle modification.
• Manage program fiscal needs in partnership with the Office of Financial Management and Budget to comply with all fiscal requirements.
• Compile and organize data for TA claims, etc. Liaise with providers regarding billing.
• Assist with tracking and processing Home Modification and Vehicle Modification billing in collaboration with the Adaptive Services Supervisor, Transitional Assistance Office Support Specialist, and Waiver Business Improvement Partner.
• Ensure that forms are effective and straightforward to use and monitor. Ensuring that all information MassAbility provides to state agency staff and providers is consistent, accessible, and understandable.
• Provide information to state agency staff and providers as TA/HSE system changes occur.
• Prepare reports and compile data, create and maintain databases and spreadsheets using computer software or databases.
• Conduct ongoing TA/HSE training for each agency involved and biannual TA/HSE training for provider agency staff. Train and retrain for agencies and providers that do not comply with standards established in the procurement.
• Maintain accurate and up-to-date listings of TA, HSE, and HAA providers, querying providers every six months to ensure that the listing is current and accurate.
• Maintain a database of open TA referrals and assist in comparing open TA/HSE census data to billing data to reconcile potential billing that may not have been received monthly and quarterly.
• As directed by the Business Improvement Partner and TA Coordinator, maintain quarterly and, as directed, monthly outreach to providers to ensure billing is received promptly.
• Participate in program Staff Meetings and all necessary training.

Benefits

• Comprehensive Benefits
• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level