Transitional Assistance Support Staff-Worcester

Commonwealth of Massachusetts • Worcester, MA

5d • Onsite

About The Position

MassAbility seeks an outgoing, process-oriented team player to join the Transitional Assistance Support Staff team. To be successful in this role, you must be detail-oriented, collaborative, and a stellar communicator. You enjoy teaching others and are motivated to make a difference in the lives of others. In the capacity of a Transitional Assistance Support Staff member, you are responsible for the oversight, management, training, and ongoing facilitation of the program. This includes oversight of billing and payments for all Transitional Assistance (TA) services and the Housing Search Entity (HSE). Both programs will require the Transitional Support Staff member to work efficiently and process payments on time, ensuring proper and timely documentation of service provisions consistent with TA plans. The TA Support Staff members will also provide training to MassAbility, Aging Services Access points (ASAP), Senior Care Options (SCO), and DDS staff to ensure all agencies understand the purpose and parameters of TA and HSE. In addition, you will deliver ongoing training to TA and HSE providers to ensure that they know their role in the TA system and the requirements of the system, with an emphasis on billing. In addition, you will assist the MFP Business Improvement Partner (BIP) with recruiting and onboarding new HSE providers. At MassAbility, we are driven by a fundamental belief that we are all different but connected – individuals who share a common purpose and who bring our own talents, ingenuity, and perspective to achieve our vision. That belief puts diversity, equity, and inclusion at the center of everything we do. We are keenly aware of the barriers that many of us face as we strive to live life on our own terms. That’s why, as a community, we are committed to always being part of the solution. This work is essential to who we are as an organization. Together, we are making a better state possible for everyone. As a team member, you’ll join an agency that values a learning and participatory performance culture with an emphasis on high-performance teams, individual contribution/impact, and engagement in activities to promote and support programs, divisions, and the overall agency vision and mission.

Requirements

• Extensive knowledge of and experience working on business processes and management.
• Proficient usage of Microsoft Office products, including Word, Access, Outlook, Excel, and PowerPoint.
• Excellent written and oral communication skills.
• Proficiency in developing and issuing state agency procurements; experience in designing and modifying business forms.
• Demonstrated experience in developing and providing training programs to state agency staff and providers; experience developing training materials.
• Record of working with Medicaid programs, state agencies, and community-based service providers.
• Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Nice To Haves

• Skilled with state program fiscal management.
• Knowledge of acquired brain injury, disability, and HCBS Waiver/MFP-DEMO programs.

Responsibilities

• Provide ongoing guidance and training, including consultation, to state agency staff and provider agencies.
• Manage modification billing, support, and training for Housing Search Entity/Transitional Assistance/Home & Vehicle modification.
• Manage program fiscal needs in partnership with the Office of Financial Management and Budget to comply with all fiscal requirements.
• Compile and organize data for TA claims, etc. Liaise with providers regarding billing.
• Assist with tracking and processing Home Modification and Vehicle Modification billing in collaboration with the Adaptive Services Supervisor, Transitional Assistance Office Support Specialist, and Waiver Business Improvement Partner.
• Ensure that forms are effective and straightforward to use and monitor.
• Ensuring that all information MassAbility provides to state agency staff and providers is consistent, accessible, and understandable.
• Provide information to state agency staff and providers as TA/HSE system changes occur.
• Prepare reports and compile data, create and maintain databases and spreadsheets using computer software or databases.
• Conduct ongoing TA/HSE training for each agency involved and biannual TA/HSE training for provider agency staff.
• Train and retrain for agencies and providers that do not comply with standards established in the procurement.
• Maintain accurate and up-to-date listings of TA, HSE, and HAA providers, querying providers every six months to ensure that the listing is current and accurate.
• Maintain a database of open TA referrals and assist in comparing open TA/HSE census data to billing data to reconcile potential billing that may not have been received monthly and quarterly.
• As directed by the Business Improvement Partner and TA Coordinator, maintain quarterly and, as directed, monthly outreach to providers to ensure billing is received promptly.
• Participate in program Staff Meetings and all necessary training.

Benefits

• Comprehensive Benefits
• outstanding suite of employee benefits that add to the overall value of your compensation package
• work experience that supports you, your loved ones, and your future

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree