Transition Manager Lead (Manufacturing / FTE)

NTT DATA•Plano, TX

About The Position

The Application Managed Services Transition Lead is responsible for solution development, transition planning, and presentation of application transition strategies into managed services engagements. This role leads transition teams, supports pursuit activities, and ensures successful delivery of complex multi-tower application managed services transitions.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or equivalent work experience.
Minimum 10–15+ years of IT experience, with strong exposure to Application Managed Services and transition delivery.
Minimum 10–15+ years of Experience managing transition teams, transition leads, and cross-functional delivery teams.
Strong experience applying structured transition and transformation frameworks and methodologies.
Hands-on experience managing complex transition engagements from solutioning through execution.
Experience developing and presenting transition solutions to senior client stakeholders.
Experience collaborating with multiple practices to build integrated managed services solutions.
Strong understanding of ITIL-based Application Managed Services, including SLAs, KPIs, governance, and best practices.
Experience in transformation and application modernization capabilities and solutions

Nice To Haves

Experience driving automation-led transition models.
Exposure to multi-domain transitions across regulated industries.
Experience supporting large strategic pursuits and client proposals.
Strong executive communication and presentation skills.
Experience in transformation programs associated with managed services transitions.

Responsibilities

Lead solutioning for end-to-end transition of applications into Managed Services, including transition strategy, process design, estimation, planning, and tool adoption to develop competitive and scalable solutions.
Work closely with go-to-market and pursuit teams to present transition solutions to clients and establish confidence in delivery capability.
Build and facilitate business outcome-based value propositions, identifying opportunities for transformation and continuous improvement.
Incorporate automation capabilities across the transition lifecycle to accelerate timelines, reduce cost, and minimize operational risk.
Mentor, guide, and lead transition managers and transition leads to ensure successful transition execution.
Participate directly in transition delivery activities and provide hands-on leadership during complex engagements.
Manage structured knowledge transfer from internal teams, incumbent vendors, and system integrators to AMS support teams.
Plan and execute cutover activities with minimal disruption to business operations and application service continuity.
Act as the primary point of contact for business stakeholders, IT leadership, vendors, and transition teams during execution phases.
Conduct transition governance forums, risk reviews, readiness assessments, and executive-level status reporting.
Manage senior stakeholder expectations across multi-tower and large-scale transition engagements.
Establish and apply structured transition frameworks to ensure consistency and quality across engagements.
Define transition-related service management practices aligned to ITIL, including SLAs, KPIs, governance controls, and operational readiness.