Transition Case Manager

Healing Transitions•Raleigh, NC

7d•$0 - $40,310•Hybrid

About The Position

The position works directly with alumni and CTR II participants to support employment, housing stability, financial self-sufficiency, and successful community transition. The position provides case management and resource coordination, maintains community partnerships, and assists with the management and day-to-day operations of the Forward Together Housing Program.

Requirements

Minimum of 2 years of sustained recovery and demonstrated knowledge of recovery principles.
Valid driver license and transportation.
One (1) year of relevant experience, or any equivalent combination of education and experience that demonstrates the ability to do the tasks required.
Must have the ability to define problems, collect data, establish facts, draw valid conclusions and engage in ethical decision-making.
Negative pre-employment drug test. Our company is a proud drug-free workplace. As a condition or employment, all employees are expected to adhere by our policy which prohibits the misuse of drugs and alcohol in the workplace.
Demonstrates a non-judgmental approach, active listening skills, and the ability to provide compassionate support.
Utilizes sound judgment and available resources (such as the policies and procedures manual, colleagues, on-call staff, and supervisors) to make informed decisions.
Responsible for maintaining thorough, accurate, and timely documentation.
Must effectively manages a high-stress environment while responding to crises with emotional stability and resilience. Maintains appropriate professional boundaries and makes self-care a high priority.
Possesses strong communication and interpersonal skills to foster teamwork. Effectively exchanges information to support the safety and efficiency of operations.
Adapts to the evolving needs of participants and the organization with an open-minded and responsive approach.
Acts with integrity, honesty, accountability, and professionalism while maintaining appropriate boundaries, protecting confidentiality, following ethical and organizational standards, and making responsible decisions.
Demonstrates advanced computer proficiency, including exceptional skills in Microsoft Excel, Word, Outlook, electronic data entry, and data management. Accurately and efficiently utilizes technology to support documentation, communication, reporting, and organizational operations.
Ability to read, analyze, and interpret common documents; the ability to respond to common inquiries or complaints from participants, or members of the community; and the ability to effectively present information to top management and public groups.

Nice To Haves

Completion of a High School Diploma or equivalent (preferred.)
Speaking additional languages is a valuable asset.

Responsibilities

Coordinate CTR II team meetings and support communication regarding participant needs, progress, and program activities.
Work collaboratively with other departments to address issues and coordinate services related to participants.
Communicate relevant participant needs, barriers, progress, and outcomes with appropriate team members while maintaining confidentiality.
Support program activities and organizational initiatives as assigned.
Review applications for Women’s and Children’s Housing and collaborate with the Child and Family Case Manager to determine eligibility.
Maintain the application pool for interested residents.
Assist CTR II participants in securing employment and housing.
Coordinate and track resident rental payments.
Maintain rent deposits and rent collection for CTR II participants.
Provide case management and continuing support for Job’s Journey tenants.
Make appropriate referrals based on the goals and needs of CTR II participants.
Provide ongoing support to all alumni as needed.
Serve as the point person for participants in Retrack.
Work closely with and support other areas regarding issues related to all participants.
Assist participants with obtaining identification, Social Security cards, criminal records, and credit reports.
Provide ongoing support and case management services to promote participant stability and self-sufficiency.
Assist CTR II participants in developing employment and housing stability.
Advocate for participants with employers, landlords, and other agencies.
Help participants develop money management skills to support successful self-sufficiency.
Collaborate with the Life Skills Instructor on employment, education, and skills-training opportunities and activities.
Establish, foster, and maintain relationships with community partners.
Attend relevant community meetings and trainings.
Coordinate CTR II team meetings.
Orient participants to CTR II.
Assist with and facilitate Refocus groups and the CTR II community.
Provide on-call coverage.
Document participant and resident progress and outcomes.
Track 12-month alumni outcomes through CRM software or the EHR.
Serve as a role model for participants, residents, volunteers, and Peer Mentors.
Adhere to all policies and procedures of Healing Transitions.
Perform other duties as assigned.