Family Transition Specialist (Case Manager) - Vincent Village

AnCor HR•Fort Wayne, IN

9d•Onsite

About The Position

Vincent Village provides shelter, care, advocacy, affordable housing, and support services for families experiencing homelessness. For forty years we have helped families build strength and reach lasting independence. We are looking for a Family Transition Specialist with the judgment, persistence, and relationship-building skills to help families move from crisis toward a front door of their own. This work is meaningful, but it is not easy. Families may arrive frustrated, wary, overwhelmed, or exhausted. Progress is rarely a straight line. You will celebrate breakthroughs, navigate setbacks, hold boundaries, solve problems that don't have obvious answers, and keep showing up. If that kind of work gives you a sense of purpose rather than making you back away, you may be the person we're looking for. Vincent Village is building a new resident shelter designed to provide safe, stable housing and a welcoming, modern environment for our residents and staff. You’ll work alongside a dedicated team of professionals in a setting built around helping families move from crisis toward greater independence and more permanent housing.

Requirements

An associate’s degree or equivalent professional experience in case management, teaching, counseling, social services, or a related field is preferred.
Candidates without a degree may also be considered based on significant relevant professional or lived experience, including experience as a mentor, coach, teacher, counselor, advocate, or in another related role.
Experience working with families experiencing homelessness, housing instability, or other significant barriers is a plus.
Experience working effectively with people from a wide range of backgrounds is important.
A valid driver's license, reliable transportation, and personal automobile insurance are required.

Nice To Haves

Fluency in English and Spanish is a plus.

Responsibilities

Earn a family's trust, and keep it when things get complicated.
Bring a trauma-informed approach to your work, recognizing that guardedness, distress, or an outburst may be rooted in what a family has experienced. Meet those moments with curiosity, consistency, appropriate boundaries, and a focus on understanding rather than judgment.
Set meaningful goals with families, monitor progress, address barriers, and provide consistent encouragement and accountability.
Find the second and third solution when the first one falls through.
Manage a full caseload, document it well, prioritize competing needs, and take initiative while keeping supervisors and team members informed.
Meet one-on-one with families to assess needs, build individualized transition plans, and track progress toward permanent housing.
Help families build the skills and confidence they need for lasting independence, and walk alongside them through the appointments and moments that matter.
Open doors to housing, health care, child care, and employment opportunities-and advocate persistently when those doors don’t open easily.
Keep every family's story documented in the Homeless Management Information System (HMIS) and in our other data systems with accuracy and discipline.
Work shoulder to shoulder with Resident Assistants, fellow case managers, and partners across the city