Transit Operator II

City of Las Cruces • Las Cruces, NM

15h • Onsite

About The Position

Operates transit buses of various sizes over fixed routes and in accordance with specific manifest instructions to meet service delivery expectations in providing public transportation in a safe, courteous and timely manner. Work is performed in a transit vehicle and in a transit operations environment with exposure to all types of weather and traffic conditions with potential exposure to extreme heat/cold, heavy traffic, and loud environments. Moderate physical requirements, frequent sitting, bending, stooping, crouching, kneeling, squatting, pushing/pulling, lifting, carrying, and reaching from all levels. Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies. This position is graded BC10.

Requirements

• Valid Class B Commercial Driver's License with passenger endorsement is required.
• Position requires an acceptable driving record in accordance with City of Las Cruces policies.
• Specific license requirements apply; driving record is subject to review and approval.
• Knowledge of applicable traffic regulations, signs, and signals.
• Knowledge of effective customer service, communication, and problem resolution techniques and methods.
• Knowledge of occupational and environmental safety and health hazards, and safety practices and procedures.
• Knowledge of principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided.
• Knowledge of current principles of record keeping and records management.
• Knowledge of principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques.
• Knowledge of occupational and environmental safety and health hazards, and safety practices.
• Knowledge of safe and effective use and maintenance of related tools, materials, and equipment.
• Knowledge of current methods and standards for preparing effective business correspondence.
• Knowledge of correct English usage, grammar, composition, spelling, punctuation and vocabulary.
• Knowledge of business and personal computers and related software applications.
• Knowledge of City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position.
• Ability to perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines.
• Ability to ensure appropriate levels of customer service to achieve expectations and meet objectives.
• Ability to read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions.
• Ability to collect applicable information and maintain accurate and timely records.
• Ability to maintain confidentiality of information and data.
• Ability to communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction.
• Ability to prepare and present accurate and reliable information and reports.
• Ability to establish and effective and appropriate working relationships with employees, other agencies, and the public.
• Ability to safely and effectively operate relevant tools, equipment, and motorized vehicles.
• Ability to navigate across even and uneven surfaces.
• Ability to timely and accurately enter data and update records using various mediums and formats.
• Ability to take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives.
• Skills in operating transit vehicles in a safe manner, complying with all applicable traffic laws, regulations, policies and procedures.
• Skills in reading maps, schedules and route information.
• Skills in reacting quickly to potential safety or security issues.
• Skills in reading, understanding, and applying relevant rules, ordinances, codes, regulations, policies, and procedures.
• Skills in effectively managing assignments.
• Skills in responding to inquiries timely and within the scope of delegated authority.
• Skills in responding appropriately, maintaining objectivity and freedom from prejudice, and exercising sound judgment and understanding in all interactions.
• Skills in effectively working independently, or as a team member, in various environments with changing priorities.
• Skills in preparing and presenting various reports, documents, forms, and correspondence.
• Skills in researching information, analyzing data, maintaining accurate records, and updating information in various mediums and formats.
• Skills in operating a personal computer with installed generic and specialized software.
• Skills in preparing and presenting information in a clear and concise manner.
• Skills in demonstrating appropriate and effective interpersonal communication and conflict resolution skills.
• Skills in performing highly effective support in assigned areas.

Nice To Haves

• Previous experience driving transit vehicles may be preferred.
• Bilingual skills (English/Spanish) may be preferred.

Responsibilities

• Provides services to users of the transit system, drives and operates bus through all weather conditions, ensures the comfort of passengers, maintains order among customers and addresses volatile situations to ensure safety and security; handles tense and stressful situations with tact and care and contacts the police department in the event that a behavior issue cannot be resolved and poses a threat to passenger or staff safety or comfort.
• Announces bus stops, provides fare and routing information, explains passenger policies and procedures, provides verbal and written information regarding transit services, destinations, stop and cross-street announcements; provides directions and assists customers with boarding the vehicle and securing wheelchairs in accordance with established processes and procedures to provide expected levels of customer service; changes route display prior to beginning new route to provide consistent, accurate, and timely information and services.
• Completes, submits, and files various special and recurring reports and documents to include but not limited to incident reports, accident reports, and operational problem reports; cooperates with the investigations of customer complaints ; performs daily inspections of to detect and report safety or maintenance problems , reports operational problems in a timely manner to the appropriate staff for repairs; assures that vehicles are operated in accordance with established policies, procedures, rules, regulations and schedules.
• Attends and successfully completes all required training; assists with the collection of data for the planning and scheduling of transit services; assists with conducting outreach activities to meet established goals and objectives.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed