Transit Mentorship Project/Program Manager

King County•Seattle, WA

8d•Hybrid

About The Position

Metro Transit’s Employee Services division seeks a people focused Transit Mentorship Project/Program Manager III to develop and manage implementation of the “Mentors Moving Metro” program. This program, developed in partnership with labor partner ATU 587, pairs new bus operators with experienced operators as mentors to support the well-being, sense of belonging, and retention of new Operators. You will work in partnership with the team and Metro’s Bus Operations Division to support and manage the Bus Operations Mentorship programs to meet the needs of a growing and changing organization. This role ensures new employees are welcomed, empowered, and set up for long-term success. The Transit Mentorship Project/Program Manager will oversee the strategic development, coordination, and evaluation of mentorship efforts across Bus Operations and other divisions in the future. Metro is committed to providing transportation services that connect all people and all communities of King County, focus on the equitable distribution of our service and the equitable application of our work (inside and outside the agency), and combat climate change by doing our work in a sustainable manner. Metro Transit is King County’s largest Department, employing over 5,000 people who primarily work in the field of transit operations, vehicle maintenance, transit facilities operations, and marine.

Requirements

Three years' experience in taking projects from concept through completion, that engage employees.
One year of demonstrated experience in managing people-focused projects, training, or people development projects, such as mentorship and other programs.
Knowledge and experience working for a transportation department, or a similar large, complex, highly unionized work environment.
Demonstrated ability to build effective relationships, with a variety of audiences including leadership teams, organized labor unions, and frontline employees.
Experience developing, managing, and/or implementing programs that support workforce and employee development, especially for employees in operational roles.
Ability to manage highly visible and politically sensitive projects and tasks.
Advanced skills in goal setting with the ability to organize people and activities to accomplish work plans and deliverables within established timelines.
Strong customer service, organizational, analytical, time management, communication, and interpersonal skills, including the ability to work well independently or as part of a team.
Comfort and flexibility in navigating a complex hierarchy while managing multiple competing priorities, projects, and customer relationships.
Engaging facilitation skills applied to technical meetings with multidisciplinary staff and leading groups to accomplish specific tasks.
Advanced skills in Microsoft Office software including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
Demonstrated understanding of key concepts in equity and social justice education around topics of race & other social identities, and a leader’s role in creating equitable and inclusive work environments.
An online King County application updated with accurate contact information and relevant work history.
Completed supplemental questions.
Resume
A cover letter that addresses why you are interested in this role and how your experience, skills and/or education have prepared you for this position.

Nice To Haves

Knowledge and experience in King County Metro’s operations, mission, policies and procedures; ideally with experience in project and/or program management for frontline workers.
Practical contact with entities (such as labor, management, and training providers) related to employee programs.
Ability to comfortably work in a high volume, multi-focused, and fast-paced environment, following established processes.
Skill in data gathering, analysis, and developing data tools for various audiences.

Responsibilities

Support Mentors Moving Metro program implementation, management and coordination across divisions with internal and external stakeholders.
Organize people and activities to accomplish strategic work plans and deliverables within established timelines.
Work with organizational and Division decision making structures to identify and accomplish tasks and successfully implement projects.
Develop pro-equity, innovative, people-centered work plans, charters, and project documents as a collaborator and team assuring effective operations, communications, partnerships, reporting, and continuous improvements.
Partner with and facilitate groups of employees, labor unions, and Metro management to implement and manage the mentorship program.
Gather data, analyze, and report on program progress.
Build trust and engage employees through transparency, inclusion, and respect.
Support the sponsor and members of leadership to ensure tasks are completed, timelines met, and deliverables achieved.
Develop and provide program reports, updates, and presentations to internal and external stakeholders.
Engage in evaluation and continual improvement of program activities; may organize focus groups, listening sessions, surveys, and other tactics, using the learnings to adjust and refine program approach.
May lead, mentor, and assign work to other team members.
Responsible for understanding the Metro Transit Safety Policy and their role in safety.
Report all safety concerns.
Follow safety practices and procedures as necessary to maintain a safe work environment and in conformance with applicable regulations, policies, and training.
Report safety and security concerns and ideas to supervisors or anonymously through data collection system.