General Manager (Transit)

MTM Transit•Orlando, FL

1d•$120,000 - $150,000•Onsite

About The Position

MTM Transit is seeking an experienced General Manager to provide strategic leadership and operational oversight for a large-scale transportation contract. This role is responsible for ensuring exceptional service delivery, regulatory compliance, financial performance, client satisfaction, and employee engagement. As the General Manager, you will serve as the key liaison between MTM Transit, our client, and internal support teams while leading a workforce of more than 100 employees in a complex, fast-paced transit environment. If you are a proven operations leader with experience managing large teams, multimillion-dollar contracts, and client relationships, we want to hear from you.

Requirements

High School Diploma or GED required
7+ years of senior leadership experience managing large-scale operations
Experience leading teams of 100+ employees
Experience managing multimillion-dollar service contracts including overseeing contractual service delivery and operational performance
Experience in paratransit, public transit, transportation, or mobility services
Contract and project management experience
Experience working within a union environment
Valid driver's license required
Exceptional leadership and relationship-building skills
Strong analytical, problem-solving, and decision-making abilities
Experience managing budgets and financial performance metrics
Data analysis and reporting expertise
Ability to prioritize multiple projects and deadlines
Knowledge of ADA, DOT, and FTA regulations
Experience developing operational policies, procedures, and process improvements
Advanced computer proficiency and reporting systems knowledge
Strong confidentiality, professionalism, and business acumen
Ability to learn and effectively utilize transit technology and routing systems

Responsibilities

Lead all aspects of contract operations to ensure safe, efficient, and compliant service delivery
Anticipate growth opportunities and develop strategies to support evolving client needs
Monitor operational performance, productivity, and service metrics
Identify operational risks and implement effective solutions
Ensure proper staffing levels and resource allocation to maximize efficiency and cost effectiveness
Oversee development and execution of operational plans, procedures, and documentation
Serve as the primary liaison between MTM Transit and the client
Build and maintain strong client relationships through proactive communication and responsive service
Ensure contractual obligations and performance standards are consistently met
Develop and present annual business and operational reviews
Educate clients on MTM Transit services, industry trends, and operational improvements
Address concerns, issues, and escalations in a timely and professional manner
Lead, coach, and develop management staff and frontline employees
Foster a culture centered on safety, accountability, and continuous improvement
Conduct performance reviews and provide ongoing coaching and development opportunities
Support employee engagement, retention, and professional growth initiatives
Maintain strict adherence to ADA, DOT, FTA, and company regulations
Oversee federally mandated Drug and Alcohol Program requirements
Ensure employee and vehicle files remain audit-ready and compliant
Promote and maintain a strong Safety First culture throughout the organization
Monitor compliance programs and ensure adherence to all company policies and procedures
Develop a comprehensive understanding of all MTM Transit departments and support functions
Maintain expertise regarding local transportation challenges and industry trends
Perform additional duties as assigned