Transit Information Technology Specialist 2
About The Position
Join the Metro Transit Team! We're hiring a Transit Information Technology Specialist. Join Metro Transit’s Information Services team and help support the technology that keeps transit running smoothly. In this role, you’ll work on automated systems and services, solve technical issues, support system improvements, and contribute to projects that impact daily operations across Metro Transit. You’ll collaborate with teammates while also managing assignments independently, using your technical skills and professional judgment to deliver reliable solutions. Under the guidance of the Transit Information Services Coordinator, you’ll take on increasingly complex work and play an important role in improving transit technology and services. Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community. Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program.
Requirements
- Four (4) years’ professional experience in the development and support of computer information systems; -OR- Two (2) years’ professional experience in the development and support of computer information systems; and Degree in Computer Science, Information Technology, or related field.
- Demonstrated ability to effectively work with multicultural communities.
- Ability to meet the transportation requirements of the position.
Responsibilities
- Troubleshoot routine and complex applications, hardware, network, and other system problems to identify root causes and long-term solutions
- Set up/install hardware and software for customers
- Develop and support database applications such as Microsoft Access
- Prepare documentation and training materials, including conducting training
- Work with other Transit areas to identify opportunities for improvements to business processes and technology
- Manage 3rd party/vendor licensing, subscription, and/or support contracts for transit-related applications
- Assist or lead the gathering and analysis of customer requirements for improvements to existing or acquisition of new systems
- Other duties as assigned.
Benefits
- Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
