Transit Delivery Supervisor

City of Edmonton • Edmonton, AB

5d • Onsite

About The Position

The Transit Delivery Supervisor is a crucial leadership position overseeing the smooth, daily operation of transportation services. Utilize your well-developed managerial and leadership capabilities to guide and inspire a large team of up to 180 transit operators. If you are a proactive leader prepared to excel in a fast-paced environment, we encourage you to connect with us.

Requirements

• Bachelor’s degree in Human Resources, Psychology, Public Administration, or a related field is required. A relevant combination of education and experience may be considered
• Minimum of 5 years progressively responsible supervisory experience within a unionized environment.
• Expertise in Labor Relations and Policy Administration: Demonstrated knowledge of human resource management practices and issues, including sound labor relations principles, experience interpreting collective agreements, and conducting detailed workplace investigations in a unionized environment
• Leadership and Team Development: Proven ability to direct and supervise staff, build strong teams, and develop individuals through effective coaching methods, resulting in teams achieving common goals, along with the willingness to delegate and empower others
• Conflict Resolution and Communication: Strong negotiation and conflict resolution skills with experience in solving complex and sensitive issues among multiple parties, supported by excellent verbal, written, listening, facilitation, and presentation skills
• Organizational and Administrative Acumen: Demonstrated ability to prioritize, multitask, manage time effectively, handle tight deadlines, and maintain confidentiality while exercising discretion and sound judgment, with the ability to effectively use Google Applications (GMail, Docs, Sheets, Drive, etc.)
• Alignment to our Cultural Commitments and Leadership Competencies
• Embracing a culture of equity, diversity, reconciliation, and inclusion
• Valid Alberta Class 5 driver’s license (or provincial equivalent).
• Obtaining and maintaining a City Driver's permit
• Hire is dependent on a Criminal Records Check (CRC) that is satisfactory to the City of Edmonton, and there may be a cost associated with this requirement

Nice To Haves

• Preference will be given to candidates with experience in the transit or transportation industry
• Possession of a Class 2 license with airbrakes is an asset.
• The role may necessitate the use of personal transportation to be reimbursed in accordance with the City of Edmonton policy. This may require business auto insurance

Responsibilities

• Foster a culture of excellence by providing proactive leadership, mentorship, and professional development for a team of up to 180 Transit Operators
• Champion employee well-being and success through active performance recognition, safety advocacy, and the supportive management of attendance and wellness programs
• Support the integration of operational programs, collaborating with partners to facilitate citizen feedback loops, operator training enhancements, and health and safety initiatives
• Enhance rider experience by providing timely, professional responses to inquiries and commendations, ensuring rider feedback informs and improves daily operations
• Navigate a dynamic unionized environment by effectively managing operational resources and maintaining productive relationships with all internal and external stakeholders
• Liaise across the organization, bridging the gap between frontline operations and various City of Edmonton sections to ensure integrated, reliable, and efficient service delivery

Benefits

• Earned Day Off (EDO) program
• The City of Edmonton values applicants with a diverse range of skills, experiences, and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager