Road Supervisor - Tri Delta Transit

Keolis Canada•Antioch, CA

7h•Onsite

About The Position

The Road Supervisor is responsible for safely monitoring vehicle operations. The primary objective is to ensure operators are providing a safe, reliable, and friendly transportation to Customers. The role assists with supervising operators, which may include recommendations for hiring, performance evaluation, training, work allocation, and problem resolution. The supervisor may also assist with organizing and conducting classroom and behind-the-wheel (BTW) training sessions.

Requirements

High School diploma or equivalent.
Must Possess a valid California Commercial Driver’s License (Class B CDL, with passenger endorsement & air brake endorsements).
A current Verification of Transit Training (VTT) certificate is required prior to participating in revenue service.
Must provide a current Driver’s Record to verify an acceptable driving record.
At minimum of 2 years of experience required as a full-time operator.
Knowledge of project specific vehicles, components, and data/communications systems.
Knowledge of State and Federal regulations and corporate safety programs and policies.
Strong customer service attitude.
Ability to read, write and speak English.
Ability to communicate effectively and work with all departments.
Ability to work independently and objectively.
Intermediate knowledge and experience of Microsoft Office Suite.
Excellent planning and leadership abilities.
Excellent communication and interpersonal skills.
Must be detail oriented.
Self-motivated.
Ability to de-escalate situations/ incidents with passengers, employees, and the general public.
Ability to make decisions, manage change and time.
Strong analytical and reporting skills.

Nice To Haves

Transportation Dispatching Software knowledge desired.

Responsibilities

Oversee driver and vehicle operations.
Enhance customer service, support drivers during revenue service, respond to accidents or incidents, monitor condition of bus stops, assess operating conditions and on-time performance, and conduct passenger counts or surveys.
Responsible for regularly checking functionality of on-street real-time signage. Any equipment that appears to be malfunctioning must be reported to ECCTA staff in writing immediately.
Successful completion of Keolis’ Operator Training, Reasonable Suspicion Training, and Customer Service Training in accordance with the goals and objectives.
Assist across the entire service area based on business needs. High ridership locations, specifically Antioch BART and Pittsburg-Bay Point BART stations, and Los Medanos College Pittsburg Campus will be attended during, at a minimum, peak service times.
Shall conduct a minimum of 30 ride-alongs and/or road observations per month. These observations are essential to promote safe driving behaviors and ensure driver compliance with operational policies.
Road observations involve supervisors monitoring drivers in real-time while they operate revenue service along assigned routes. The primary objectives include verifying adherence to safety protocols, evaluating on-time performance, confirming headsign accuracy, identifying operational issues, and providing constructive feedback to drivers.
All observations must be formally documented, and documentation must be submitted to ECCTA upon request.
First line of response in service delivery for incidents and accidents. Must respond to accidents and must follow all reporting policies and procedures.
Monitor operators in service to ensure they meet uniform and equipment standards and are in possession of proper licensing and certifications.
Assist dispatch staff with vehicle change outs that occur in the field.
Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards, and provide feedback to be incorporated into daily operations procedures.
Follow company safety and operational rules and procedures.
Ability to work under stress and meet strict timelines.
Handle Special Event management.
Monitor AM and PM Pull-Outs and Pull-Ins.
Inspects vehicles for damage and compliance with safety standards.
Coach employees based on onboard surveillance technology and observation in the field.
May be assigned to operate a vehicle or dispatch service in an emergency.
Makes regular observations of operators to ensure high-quality service provision.
Supports operations at transfer centers and other high passenger-volume locations to ensure smooth service delivery and high customer service.
Supports investigations of passenger concerns.
Respectfully enforces Keolis’ and ECCTA’s policies and procedures as well as the code of conduct.
Accountable for driver group safety performance.
Conducts field supervision of the operators to assess performance and competence.
Prepares and delivers regular driver scorecard results, coaching drivers to ensure continual improvement.
Accountable for the operators’ contribution to the overall customer experience.
Assists in the investigation of and response to customer comments.
Builds a positive relationship with the operators.
Addresses driver performance issues, providing coaching when appropriate.
Acts as liaison between drivers and other departments.
May provide behind-the-wheel (BTW) training for new operators and trainees.
Conducts on-board evaluations and in service training to operators according to schedule and/or need.
Provides BTW retraining as directed.
Evaluates new operator driving skills using appropriate checklists and evaluation forms.
Provides appropriate feedback to new operators.
Serves as role model and mentor to new operators.
Identifies retraining needs.
Recognizes and reports safe and unsafe acts / conditions to Management.
Provides feedback to Safety Manager, Assistant General Manager, Training Manager, and other appropriate staff regarding training needs.
Assists training department in identifying additional or refresher training needs based on current trends within the employee base.
Other duties as assigned.